Member Service Representative
Red Shift, Albany, NY, United States
Member Service Representative
Location: Albany, NY Area Pay Rate: $19 $20 per hour Position Overview
Our customer-focused client is seeking a friendly and dependable Member Service Representative to support members both in person and over the phone. This role is ideal for someone who enjoys helping people, multitasking in a service-oriented environment, and delivering a consistently positive experience. The Member Service Representative serves as a key point of contact for members, assisting with account needs, transactions, and general inquiries while maintaining a high level of professionalism and accuracy. Key Responsibilities
Assist members in-branch and by phone with a wide range of service needs Handle member transactions including payments, renewals, new memberships, and account updates Prepare customized travel materials and provide maps, guides, and related resources Take member calls throughout the day and assist with service inquiries Cross-sell applicable products and services and work toward monthly sales goals Maintain accurate member records and update account information as requested Assist with inventory tracking of accountable items when assigned Balance daily transactions and complete end-of-day closeout procedures Maintain a professional, courteous demeanor with members, coworkers, and vendors Support additional duties as assigned to ensure excellent member service
Location: Albany, NY Area Pay Rate: $19 $20 per hour Position Overview
Our customer-focused client is seeking a friendly and dependable Member Service Representative to support members both in person and over the phone. This role is ideal for someone who enjoys helping people, multitasking in a service-oriented environment, and delivering a consistently positive experience. The Member Service Representative serves as a key point of contact for members, assisting with account needs, transactions, and general inquiries while maintaining a high level of professionalism and accuracy. Key Responsibilities
Assist members in-branch and by phone with a wide range of service needs Handle member transactions including payments, renewals, new memberships, and account updates Prepare customized travel materials and provide maps, guides, and related resources Take member calls throughout the day and assist with service inquiries Cross-sell applicable products and services and work toward monthly sales goals Maintain accurate member records and update account information as requested Assist with inventory tracking of accountable items when assigned Balance daily transactions and complete end-of-day closeout procedures Maintain a professional, courteous demeanor with members, coworkers, and vendors Support additional duties as assigned to ensure excellent member service