Parts Counter Customer Service Representative
Columbus Equipment Company, Cincinnati, OH, United States
Job Overview
Columbus Equipment Company is a family‑owned business that has expanded into ten locations across Ohio and the Midwest. The dealership is dedicated to delivering high‑quality equipment, unparalleled product support, and exceptional customer service.
Benefits
Health dental and vision insurance
401K
Vacation and PTO
STD, Life, and Disability Insurance
Paid Holidays
Tailored Training
Tuition Assistance/Reimbursement
Succession Pathway
Responsibilities and Duties
Provide excellent customer service while maximizing the dealership’s parts sales.
Receive incoming shipment, confirm accuracy and quality of products
Process incoming shipments (stock, special order, etc.) and store appropriately
Pull customer orders, transfers, returns, etc. and pack accordingly for shipment methods.
Locate needed parts quickly and efficiently.
Look for and suggest additional parts sales to customers.
Clearly communicate parts pricing and expected arrival dates.
Inform customers immediately when expected parts arrival dates have changed or delays are expected
Communicate all problems, shortages, or delays to the branch parts manager and or general parts manager and customers as soon as possible.
Maintain the parts showroom in a clean, properly stocked, and orderly manner. Update posters and flyers as needed.
Follow all company and branch policies concerning invoicing, stocking, and credits.
Report and maintain list of “lost sale” information.
Be sure that all parts core returns are properly checked and received.
Must be able to follow directions from supervisor.
Must be able to interact efficiently and have a high level of cooperation with co-workers.
Follow company guidelines when establishing parts selling prices.
Ensure that all freight, restocking and or miscellaneous charges are properly charged as per company policy.
Review all requests for “Emergency Orders” with parts manager prior to placing orders.
Perform parts cycle counts and other inventory control.
Participate and utilize all parts training when available.
Maintain current knowledge of products represented by the dealership.
Actively participate in sales improvement training
Qualifications
High School diploma or equivalent.
Valid driver’s license and a safe driving record.
Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint) including all manufacturers web portals.
Understanding of Manufacturers products (specifications, applications, operations, and structures).
Understanding of Manufacturers Parts Policy and Procedure Manuals.
Detail oriented, organized, and responsible.
Ability to successfully pass a Drug Test and Background Check.
Physical Requirements
Required to sit for long periods and manage stress in a fast‑paced environment.
Required to use computers and office machines.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, climb stairs and ladders, lift 75 pounds regularly and repeatedly and use hands.
Must have the ability to enter, exit and inspect construction equipment.
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Benefits
Health dental and vision insurance
401K
Vacation and PTO
STD, Life, and Disability Insurance
Paid Holidays
Tailored Training
Tuition Assistance/Reimbursement
Succession Pathway
Responsibilities and Duties
Provide excellent customer service while maximizing the dealership’s parts sales.
Receive incoming shipment, confirm accuracy and quality of products
Process incoming shipments (stock, special order, etc.) and store appropriately
Pull customer orders, transfers, returns, etc. and pack accordingly for shipment methods.
Locate needed parts quickly and efficiently.
Look for and suggest additional parts sales to customers.
Clearly communicate parts pricing and expected arrival dates.
Inform customers immediately when expected parts arrival dates have changed or delays are expected
Communicate all problems, shortages, or delays to the branch parts manager and or general parts manager and customers as soon as possible.
Maintain the parts showroom in a clean, properly stocked, and orderly manner. Update posters and flyers as needed.
Follow all company and branch policies concerning invoicing, stocking, and credits.
Report and maintain list of “lost sale” information.
Be sure that all parts core returns are properly checked and received.
Must be able to follow directions from supervisor.
Must be able to interact efficiently and have a high level of cooperation with co-workers.
Follow company guidelines when establishing parts selling prices.
Ensure that all freight, restocking and or miscellaneous charges are properly charged as per company policy.
Review all requests for “Emergency Orders” with parts manager prior to placing orders.
Perform parts cycle counts and other inventory control.
Participate and utilize all parts training when available.
Maintain current knowledge of products represented by the dealership.
Actively participate in sales improvement training
Qualifications
High School diploma or equivalent.
Valid driver’s license and a safe driving record.
Written and verbal communication skills, ability to demonstrate and state facts to all contact people.
Understanding of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint) including all manufacturers web portals.
Understanding of Manufacturers products (specifications, applications, operations, and structures).
Understanding of Manufacturers Parts Policy and Procedure Manuals.
Detail oriented, organized, and responsible.
Ability to successfully pass a Drug Test and Background Check.
Physical Requirements
Required to sit for long periods and manage stress in a fast‑paced environment.
Required to use computers and office machines.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, climb stairs and ladders, lift 75 pounds regularly and repeatedly and use hands.
Must have the ability to enter, exit and inspect construction equipment.
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