Customer Service Representative - Tampa, FL
Signode, Tampa, FL, United States
Customer Service Representative - Tampa, FL
Full-time
Education: High School
FLSA Status: Non-Exempt
Location: United States - Tampa
Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. We produce strap, stretch and protective packaging, packaging tools, and equipment used to apply bulk packaging materials. Our products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Signode is headquartered in Tampa, Florida and operates as the Transit Packaging Division of Crown Holdings, Inc.
Signode offers a comprehensive benefits package to full-time employees, including health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
The hourly wage for this position starts from $25.00 - $28.00 and varies based on responsibilities and geographic location. Starting rate will be determined based on candidate experience, qualifications, and/or skillset.
Summary: The Customer Service Representative plays a critical role in delivering a world-class customer experience to clients and sales teams. Responsibilities include processing and monitoring customer orders, resolving disputes promptly and accurately, and generating customer-specific reports to support order excellence. This role collaborates with Procurement, Commercial Sales, Finance, and Supply Chain teams to ensure customer expectations are met and aligned with Signode’s mission and values. The CSR also manages complex orders requiring elevated attention.
Essential Functions:
Possess core competencies of an entry-level Customer Service Representative plus advanced skills as required.
Manage the sales order entry process from multiple sources (EDI, email, phone, web shop), ensuring correct account details, pricing, terms of sale, product selection, and quantities.
Proactively review open orders daily to identify and resolve issues preventing release or confirmation.
Handle customer inquiries via Signode’s contact channels; answer questions and resolve issues promptly.
Respond to customer inquiries via email and phone with timely and accurate information.
Communicate updates, changes, delays, and other relevant information to customers to ensure transparency and satisfaction.
Investigate and resolve billing concerns by tracking shipments, researching pricing discrepancies, processing return authorizations, providing quotes, and managing credit hold orders.
Maintain backorder reports for high-priority accounts and ensure visibility and timely follow-up.
Identify and remove barriers affecting product quality, support, on-time delivery, and overall customer satisfaction through problem-solving and continuous improvement.
Serve as the first point of contact for other departments regarding high-priority customer concerns.
Education:
High School Diploma or GED required. Associate degree in business or related field preferred.
Experience:
Minimum of 2 years in a customer service role with a proven track record of high-quality support.
Demonstrated ability to build and maintain strong customer relationships by coordinating internal resources to meet commitments and resolve issues.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Experience with ERP systems required, including Microsoft Dynamics 365 (D365), SAP, Oracle, or NetSuite.
Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
Functional Success Drivers:
Problem Solving, Detail-Oriented, Interpersonal Savvy, Energy, Communication, Learning on the Fly.
All information will be kept confidential according to EEO guidelines. Signode is an Equal Opportunity / Affirmative Action employer. If you need assistance or accommodation in applying for this position, please contact HRRecruiting@Signode.com.
Disclaimer:
This description is intended to provide guidelines for job expectations and is not an exhaustive list of all functions, responsibilities, skills, and abilities. Signode reserves the right to modify this description as needed.
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Full-time
Education: High School
FLSA Status: Non-Exempt
Location: United States - Tampa
Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. We produce strap, stretch and protective packaging, packaging tools, and equipment used to apply bulk packaging materials. Our products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Signode is headquartered in Tampa, Florida and operates as the Transit Packaging Division of Crown Holdings, Inc.
Signode offers a comprehensive benefits package to full-time employees, including health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
The hourly wage for this position starts from $25.00 - $28.00 and varies based on responsibilities and geographic location. Starting rate will be determined based on candidate experience, qualifications, and/or skillset.
Summary: The Customer Service Representative plays a critical role in delivering a world-class customer experience to clients and sales teams. Responsibilities include processing and monitoring customer orders, resolving disputes promptly and accurately, and generating customer-specific reports to support order excellence. This role collaborates with Procurement, Commercial Sales, Finance, and Supply Chain teams to ensure customer expectations are met and aligned with Signode’s mission and values. The CSR also manages complex orders requiring elevated attention.
Essential Functions:
Possess core competencies of an entry-level Customer Service Representative plus advanced skills as required.
Manage the sales order entry process from multiple sources (EDI, email, phone, web shop), ensuring correct account details, pricing, terms of sale, product selection, and quantities.
Proactively review open orders daily to identify and resolve issues preventing release or confirmation.
Handle customer inquiries via Signode’s contact channels; answer questions and resolve issues promptly.
Respond to customer inquiries via email and phone with timely and accurate information.
Communicate updates, changes, delays, and other relevant information to customers to ensure transparency and satisfaction.
Investigate and resolve billing concerns by tracking shipments, researching pricing discrepancies, processing return authorizations, providing quotes, and managing credit hold orders.
Maintain backorder reports for high-priority accounts and ensure visibility and timely follow-up.
Identify and remove barriers affecting product quality, support, on-time delivery, and overall customer satisfaction through problem-solving and continuous improvement.
Serve as the first point of contact for other departments regarding high-priority customer concerns.
Education:
High School Diploma or GED required. Associate degree in business or related field preferred.
Experience:
Minimum of 2 years in a customer service role with a proven track record of high-quality support.
Demonstrated ability to build and maintain strong customer relationships by coordinating internal resources to meet commitments and resolve issues.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Experience with ERP systems required, including Microsoft Dynamics 365 (D365), SAP, Oracle, or NetSuite.
Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
Functional Success Drivers:
Problem Solving, Detail-Oriented, Interpersonal Savvy, Energy, Communication, Learning on the Fly.
All information will be kept confidential according to EEO guidelines. Signode is an Equal Opportunity / Affirmative Action employer. If you need assistance or accommodation in applying for this position, please contact HRRecruiting@Signode.com.
Disclaimer:
This description is intended to provide guidelines for job expectations and is not an exhaustive list of all functions, responsibilities, skills, and abilities. Signode reserves the right to modify this description as needed.
#J-18808-Ljbffr