Customer Service Representative
Molly Maid UK, Glendale Heights, IL, United States
As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.
Specific Responsibilities
Receive incoming calls in a professional and courteous manner
Schedule estimates and cleans
Perform in‑home consultations and quality checks when needed
Perform marketing functions to sell additional work and earn business
Return customer calls, respond to customer complaints, and resolve breakage issues
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross‑training in related positions
Job Requirements
Minimum two years of administrative experience
Client visits when necessary
Strong written and verbal communication skills
Detail‑oriented with strong data entry skills
Positive attitude
Team player who can work independently
Bilingual in Spanish and English
Benefits Benefits package varies by location.
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You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.
Specific Responsibilities
Receive incoming calls in a professional and courteous manner
Schedule estimates and cleans
Perform in‑home consultations and quality checks when needed
Perform marketing functions to sell additional work and earn business
Return customer calls, respond to customer complaints, and resolve breakage issues
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross‑training in related positions
Job Requirements
Minimum two years of administrative experience
Client visits when necessary
Strong written and verbal communication skills
Detail‑oriented with strong data entry skills
Positive attitude
Team player who can work independently
Bilingual in Spanish and English
Benefits Benefits package varies by location.
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