Outlet Ambassador - Wonderclub (Japanese Speaking)
Highgate Hotels, LP, Honolulu, HI, United States
Overview
The Outlet Ambassador - Japanese Language is expected to provide timely, courteous service to all Wonder Club guests, with guest satisfaction as the primary goal. Responsibilities include setting up, opening, running, and closing the station, maintaining an in-depth knowledge of specialty wines and food options within the Wonder Club, assisting guests with the wine cruvinet system, servicing the Wonder Bar, Lounge, and Pool, performing general maintenance and cleanliness tasks, and helping with guest folio inquiries as needed.
Responsibilities
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Maintain the cleanliness of all areas of Wonder Club, including furniture and service areas, in an organized manner.
Replenish all towels and attend to the specific needs of Wonder Pool guests.
Assist in opening and closing side work as assigned.
Complete opening/closing checklists according to standards.
Promote and execute Japan package specials and upsells.
Process credit card charges as necessary.
Fully understand and operate all relevant aspects of the POS & PMS programs.
Follow all cash handling policies and prepare the closing report for night audit.
Clear and clean tables when guests leave and return glasses for washing.
Possess full knowledge of state liquor laws.
Assist guests with service requests when needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Offer translation assistance as requested by management.
Qualifications
High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Legally eligible to serve alcoholic beverages, per local state laws.
Minimum of 2 years of high-volume cocktail or full restaurant service experience.
Must obtain a Liquor Commission Card prior to first day of training.
Flexible with long hours that may be required.
Light work—capable of lifting up to 20 pounds occasionally, or 10 pounds frequently or constantly.
Ability to stand throughout an entire shift.
Must take a proficiency test for speaking, reading, and writing native Japanese language.
Must be able to speak, read, and write at native Japanese level.
Effective communication skills—verbal and written—with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Capable of multitasking and prioritizing departmental functions to meet deadlines.
Maintain regular attendance in compliance with hotel standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Effective problem handling—anticipate, prevent, identify, and solve issues as necessary.
Ability to understand and apply complex information, data, etc., from various sources to meet objectives.
Capable of cross-training in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, anticipating guest or operational needs.
Good foundation on fromage and current cheese offerings.
Attend all required meetings and trainings.
Maintain a friendly and warm demeanor at all times.
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Responsibilities
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Maintain the cleanliness of all areas of Wonder Club, including furniture and service areas, in an organized manner.
Replenish all towels and attend to the specific needs of Wonder Pool guests.
Assist in opening and closing side work as assigned.
Complete opening/closing checklists according to standards.
Promote and execute Japan package specials and upsells.
Process credit card charges as necessary.
Fully understand and operate all relevant aspects of the POS & PMS programs.
Follow all cash handling policies and prepare the closing report for night audit.
Clear and clean tables when guests leave and return glasses for washing.
Possess full knowledge of state liquor laws.
Assist guests with service requests when needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Offer translation assistance as requested by management.
Qualifications
High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Legally eligible to serve alcoholic beverages, per local state laws.
Minimum of 2 years of high-volume cocktail or full restaurant service experience.
Must obtain a Liquor Commission Card prior to first day of training.
Flexible with long hours that may be required.
Light work—capable of lifting up to 20 pounds occasionally, or 10 pounds frequently or constantly.
Ability to stand throughout an entire shift.
Must take a proficiency test for speaking, reading, and writing native Japanese language.
Must be able to speak, read, and write at native Japanese level.
Effective communication skills—verbal and written—with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Capable of multitasking and prioritizing departmental functions to meet deadlines.
Maintain regular attendance in compliance with hotel standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Effective problem handling—anticipate, prevent, identify, and solve issues as necessary.
Ability to understand and apply complex information, data, etc., from various sources to meet objectives.
Capable of cross-training in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, anticipating guest or operational needs.
Good foundation on fromage and current cheese offerings.
Attend all required meetings and trainings.
Maintain a friendly and warm demeanor at all times.
#J-18808-Ljbffr