Bilingual Customer Service Representative (CSR) - Spanish/English - In Person
Kappler, Inc., Guntersville, AL, United States
Deliver Real Service as a Bilingual Customer Service Representative at Kappler!
Kappler is seeking an in‑person bilingual (English/Spanish) Customer Service Representative to deliver exceptional support to our customers, distributors, and Sales Team. We don’t believe in automated systems or endless prompts – we believe in real people delivering real service.
In this role, you’ll be on the front lines of the customer experience – handling calls and emails, solving problems, and supporting sales efforts that help drive our business forward. You’ll serve as a key Spanish‑language resource while building strong relationships and ensuring every interaction is handled with professionalism, accuracy, and care.
What You’ll Do
Provide high-quality customer support via phone and email in both English and Spanish
Process quotes and orders accurately while managing customer needs and expectations
Resolve customer inquiries and issues with a solutions‑focused mindset
Support Sales Team members with follow‑ups and inside sales activities
Collaborate across departments to ensure timely and effective order fulfillment
If you thrive in a fast‑paced environment, enjoy helping people, and aren’t afraid to roll up your sleeves, this role is for you. Bring your energy, attention to detail, and commitment to great service – and be part of one of the best Customer Service teams around.
Summary / Objective Provide customer support while serving as a Spanish‑language resource for customers, distributors, Sales Team members, and Kappler internally.
Responsibilities Order Processing & Customer Support
Prepare and process detailed, multi‑line customer quotes involving product specifications, pricing structures, and order requirements, ensuring accuracy, competitiveness, and timely delivery to support sales conversion.
Process orders in the X3 Enterprise Resource Planning system, received via mail, email, EDI, phone, or fax.
Enter and acknowledge all orders with accuracy.
Process fulfillment orders as required.
Notify Distribution and follow up on order fulfillment, including delivery date requirements.
File order documentation and maintain accurate records.
Compute pricing, discounts, and shipping charges.
Field customer complaints and initiate RGAs as required; address and resolve customer complaints professionally by investigating issues, coordinating with internal teams, and ensuring timely, effective solutions that maintain customer satisfaction and strengthen long‑term relationships.
Provide customers with product information regarding features, pricing, and availability.
Lead SPS and Commissions action items as needed.
Provide support to assigned Sales Team members, while supporting any Sales Team member as needed when others are unavailable.
Proactively support revenue‑generating activities, including customer follow‑up via phone/email as directed.
Collaborate with internal departments to meet customer needs and contribute to business retention and growth.
Support CRM usage and data accuracy.
Bilingual Responsibilities (Spanish Support & International Accounts)
Provide written and verbal Spanish‑English and English‑Spanish translation for customers, distributors, and Sales Team members.
Support international accounts by facilitating communication, documentation, and customer service needs.
Assist with contract account support as assigned.
Other
Work onsite, in person to develop cross‑departmental relationships and collaboration, maintain high levels of service and productivity and be readily available to promptly address dynamic business needs as they arise.
Perform other related duties as assigned.
Position Requirements
Fluent in Spanish and English with ability to read, write and speak
Excellent interpersonal and communication skills
Professional phone presence
Ability to assist customers with a positive and friendly attitude
Ability to resolve situations in the best interest of both customer and company
Ability to multitask and work in teams
Problem analysis and problem‑solving
Attention to detail and accuracy
Stress tolerance
Cheerful and hospitable attitude
Initiative
Education & Experience
Associates Degree in related field preferred
2 or more years of experience in customer service
Proficient knowledge of Microsoft Office including Word and Excel
Work Environment & Physical Demands
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform job functions.
Must be able to stand, sit, and walk for prolonged periods of time; talk, hear, and use hands and fingers to operate computer and telephone keyboards.
Noise levels are usually moderate.
Ability to see and adjust; close vision and distance vision.
Must be able to lift up to 50 pounds at a time.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee. Kappler is an Equal Opportunity Employer, including disability.
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Kappler is seeking an in‑person bilingual (English/Spanish) Customer Service Representative to deliver exceptional support to our customers, distributors, and Sales Team. We don’t believe in automated systems or endless prompts – we believe in real people delivering real service.
In this role, you’ll be on the front lines of the customer experience – handling calls and emails, solving problems, and supporting sales efforts that help drive our business forward. You’ll serve as a key Spanish‑language resource while building strong relationships and ensuring every interaction is handled with professionalism, accuracy, and care.
What You’ll Do
Provide high-quality customer support via phone and email in both English and Spanish
Process quotes and orders accurately while managing customer needs and expectations
Resolve customer inquiries and issues with a solutions‑focused mindset
Support Sales Team members with follow‑ups and inside sales activities
Collaborate across departments to ensure timely and effective order fulfillment
If you thrive in a fast‑paced environment, enjoy helping people, and aren’t afraid to roll up your sleeves, this role is for you. Bring your energy, attention to detail, and commitment to great service – and be part of one of the best Customer Service teams around.
Summary / Objective Provide customer support while serving as a Spanish‑language resource for customers, distributors, Sales Team members, and Kappler internally.
Responsibilities Order Processing & Customer Support
Prepare and process detailed, multi‑line customer quotes involving product specifications, pricing structures, and order requirements, ensuring accuracy, competitiveness, and timely delivery to support sales conversion.
Process orders in the X3 Enterprise Resource Planning system, received via mail, email, EDI, phone, or fax.
Enter and acknowledge all orders with accuracy.
Process fulfillment orders as required.
Notify Distribution and follow up on order fulfillment, including delivery date requirements.
File order documentation and maintain accurate records.
Compute pricing, discounts, and shipping charges.
Field customer complaints and initiate RGAs as required; address and resolve customer complaints professionally by investigating issues, coordinating with internal teams, and ensuring timely, effective solutions that maintain customer satisfaction and strengthen long‑term relationships.
Provide customers with product information regarding features, pricing, and availability.
Lead SPS and Commissions action items as needed.
Provide support to assigned Sales Team members, while supporting any Sales Team member as needed when others are unavailable.
Proactively support revenue‑generating activities, including customer follow‑up via phone/email as directed.
Collaborate with internal departments to meet customer needs and contribute to business retention and growth.
Support CRM usage and data accuracy.
Bilingual Responsibilities (Spanish Support & International Accounts)
Provide written and verbal Spanish‑English and English‑Spanish translation for customers, distributors, and Sales Team members.
Support international accounts by facilitating communication, documentation, and customer service needs.
Assist with contract account support as assigned.
Other
Work onsite, in person to develop cross‑departmental relationships and collaboration, maintain high levels of service and productivity and be readily available to promptly address dynamic business needs as they arise.
Perform other related duties as assigned.
Position Requirements
Fluent in Spanish and English with ability to read, write and speak
Excellent interpersonal and communication skills
Professional phone presence
Ability to assist customers with a positive and friendly attitude
Ability to resolve situations in the best interest of both customer and company
Ability to multitask and work in teams
Problem analysis and problem‑solving
Attention to detail and accuracy
Stress tolerance
Cheerful and hospitable attitude
Initiative
Education & Experience
Associates Degree in related field preferred
2 or more years of experience in customer service
Proficient knowledge of Microsoft Office including Word and Excel
Work Environment & Physical Demands
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform job functions.
Must be able to stand, sit, and walk for prolonged periods of time; talk, hear, and use hands and fingers to operate computer and telephone keyboards.
Noise levels are usually moderate.
Ability to see and adjust; close vision and distance vision.
Must be able to lift up to 50 pounds at a time.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee. Kappler is an Equal Opportunity Employer, including disability.
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