Bilingual Healthcare Customer Service Representative – Spanish-English – Remote
TTEC, Austin, TX, United States
Bilingual Healthcare Customer Service Representative - Spanish-English.
What You’ll Be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
Bilingual in English and Spanish
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
USB wired headset recommended; headset may be used if not Bluetooth
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage range of $17 per hour plus performance bonus opportunities
Health benefits package includes PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role Training includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training. You’ll also have access to individualized coaching and thousands of free courses to support your growth.
You’ll report to the Team Leader. We are regularly hiring for this role, contributing to the success of the customer experience and overall team.
Equal Opportunity Employer TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce.
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What You’ll Be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
Bilingual in English and Spanish
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
USB wired headset recommended; headset may be used if not Bluetooth
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage range of $17 per hour plus performance bonus opportunities
Health benefits package includes PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role Training includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training. You’ll also have access to individualized coaching and thousands of free courses to support your growth.
You’ll report to the Team Leader. We are regularly hiring for this role, contributing to the success of the customer experience and overall team.
Equal Opportunity Employer TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce.
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