Healthcare Customer Service Representative - Remote USA
TTEC, Austin, TX, United States
Join the TTEC remote CX team as a Healthcare Customer Service Representative (remote).
Responsibilities
Bring passion and strong product and brand knowledge to recommend upgrades to health plans.
Conduct research and perform outbound calls to provide answers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members.
Assist members with logging into and understanding functionality of their online health account, locating doctor and facility information.
Qualifications
6 months or more of customer service experience.
Integrity to follow HIPAA guidelines on maintaining patient privacy.
High school diploma or equivalent.
Computer experience.
High speed internet (>15 mbps).
USB wired headset preferred; other headsets acceptable except Bluetooth.
Benefits
Supportive career and professional development.
An inclusive culture and community‑minded organization.
A global team of lifelong learners guided by company values.
Base wage range of $16 per hour plus performance bonus opportunities.
Health benefits package including PTO, tuition reimbursement, health and wellness incentives.
About the Role The role includes engaging, instructor‑led online training with webcam participation, individualized coaching, and thousands of free courses. The employee reports to the Team Leader and contributes to the overall success of the customer experience and team.
Equal Opportunity Statement TTEC is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces diversity and inclusion and strives to create a welcoming environment for all employees.
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Responsibilities
Bring passion and strong product and brand knowledge to recommend upgrades to health plans.
Conduct research and perform outbound calls to provide answers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members.
Assist members with logging into and understanding functionality of their online health account, locating doctor and facility information.
Qualifications
6 months or more of customer service experience.
Integrity to follow HIPAA guidelines on maintaining patient privacy.
High school diploma or equivalent.
Computer experience.
High speed internet (>15 mbps).
USB wired headset preferred; other headsets acceptable except Bluetooth.
Benefits
Supportive career and professional development.
An inclusive culture and community‑minded organization.
A global team of lifelong learners guided by company values.
Base wage range of $16 per hour plus performance bonus opportunities.
Health benefits package including PTO, tuition reimbursement, health and wellness incentives.
About the Role The role includes engaging, instructor‑led online training with webcam participation, individualized coaching, and thousands of free courses. The employee reports to the Team Leader and contributes to the overall success of the customer experience and team.
Equal Opportunity Statement TTEC is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces diversity and inclusion and strives to create a welcoming environment for all employees.
#J-18808-Ljbffr