Customer Service Representative
West Knox Utility District, Knoxville, TN, United States
West Knox Utility District (WKUD) is a water and wastewater utility provider serving over 35,000 water and 25,000 wastewater customers across 72 square miles in one of Tennessee's fastest-growing counties. The organization plays a vital role in ensuring the availability of clean water and maintaining sustainable practices to preserve natural water resources for future generations. With diverse career opportunities in fields such as meter reading, wastewater technology, engineering, and more, WKUD offers a collaborative and dynamic workplace. Known for its friendly, family-oriented environment, WKUD is committed to fostering a fair and equal opportunity workplace, contributing to many employees' long‑term tenure.
Role Description This is a full‑time, on‑site role for a Customer Service Representative based in Knoxville, TN. The Customer Service Representative will handle day‑to‑day responsibilities such as addressing customer inquiries, aiding with account setups and updates, assisting with billing‑related questions, and ensuring overall customer satisfaction. This role involves providing exceptional customer support, resolving concerns thoughtfully, maintaining accurate records, and representing WKUD with professionalism and empathy.
Qualifications
Strong skills in Customer Service, Customer Support, and delivering positive Customer Satisfaction
Experience in resolving inquiries and managing Customer Experience effectively
Excellent communication, interpersonal, and problem‑solving abilities
Proficiency in basic computer and administrative tasks
Ability to manage multiple tasks while maintaining attention to detail
Previous experience in customer‑facing roles and utility services is a plus
High school diploma or equivalent; additional education or certifications in customer service is advantageous
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Role Description This is a full‑time, on‑site role for a Customer Service Representative based in Knoxville, TN. The Customer Service Representative will handle day‑to‑day responsibilities such as addressing customer inquiries, aiding with account setups and updates, assisting with billing‑related questions, and ensuring overall customer satisfaction. This role involves providing exceptional customer support, resolving concerns thoughtfully, maintaining accurate records, and representing WKUD with professionalism and empathy.
Qualifications
Strong skills in Customer Service, Customer Support, and delivering positive Customer Satisfaction
Experience in resolving inquiries and managing Customer Experience effectively
Excellent communication, interpersonal, and problem‑solving abilities
Proficiency in basic computer and administrative tasks
Ability to manage multiple tasks while maintaining attention to detail
Previous experience in customer‑facing roles and utility services is a plus
High school diploma or equivalent; additional education or certifications in customer service is advantageous
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