Customer Service Representative - Healthcare
TEKsystems, Johnston, IA, United States
Position Overview
We are hiring Customer Service Representatives to support special projects. This role supports professionals such as nurse practitioners, speech pathologists, and other licensed providers with insurance‑related questions and account support. This is a call‑center environment focused on inbound support. Calls are not sales or collections, but customers may be demanding and time‑sensitive, so patience, professionalism, and confidence are critical.
This role is ideal for individuals with strong customer service backgrounds who are independent, eager to learn, and able to remain calm under pressure.
Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST (fixed schedule, no flexibility).
Key Responsibilities
Handle inbound calls from healthcare professionals regarding eligibility, claim status, and policy information.
Provide support navigating the company website and troubleshooting basic technical issues.
Assist customers with payments, payment questions, policy changes, coverage explanations, and rate updates.
Respond to inquiries via phone and email in a clear, professional, and easy‑to‑understand manner.
Research customer issues and follow up as needed through outbound calls or written communication.
Request additional or missing information from customers to resolve inquiries.
Document client interactions accurately and elevate complex issues to appropriate teams.
Support Life & Health (L&H) and Property & Casualty (P&C) insurance questions.
Work within a structured call‑center environment with both inbound and outbound calls.
Required Qualifications (Must Haves)
High School Diploma or GED.
1+ year of customer service experience, including:
Call center.
Service industry (bartending, barista, hospitality).
Retail, banking, or office support.
Tech‑savvy with the ability to troubleshoot basic website and system issues.
Ability to remain patient, professional, and unfazed when dealing with demanding customers.
Reliable attendance and ability to work a fixed schedule.
Employee Value Proposition
Long‑term contract opportunity with stable hours.
Modern, newly renovated office featuring.
Supportive team environment that values learning and independence.
Opportunity to support a mission‑driven organization that works nationwide with professional associations.
Work Environment
Fully onsite position.
Call‑center setting supporting professional clients.
Team‑oriented environment with clear expectations.
Job Type & Location This is a Contract to Hire position based out of Urbandale, IA.
Pay The pay range for this position is $17.31 – $17.31 /hr.
Benefits
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in Urbandale, IA.
Application Deadline Position anticipated to close on Apr 22, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This role is ideal for individuals with strong customer service backgrounds who are independent, eager to learn, and able to remain calm under pressure.
Schedule: Monday–Friday, 8:30 AM – 5:00 PM CST (fixed schedule, no flexibility).
Key Responsibilities
Handle inbound calls from healthcare professionals regarding eligibility, claim status, and policy information.
Provide support navigating the company website and troubleshooting basic technical issues.
Assist customers with payments, payment questions, policy changes, coverage explanations, and rate updates.
Respond to inquiries via phone and email in a clear, professional, and easy‑to‑understand manner.
Research customer issues and follow up as needed through outbound calls or written communication.
Request additional or missing information from customers to resolve inquiries.
Document client interactions accurately and elevate complex issues to appropriate teams.
Support Life & Health (L&H) and Property & Casualty (P&C) insurance questions.
Work within a structured call‑center environment with both inbound and outbound calls.
Required Qualifications (Must Haves)
High School Diploma or GED.
1+ year of customer service experience, including:
Call center.
Service industry (bartending, barista, hospitality).
Retail, banking, or office support.
Tech‑savvy with the ability to troubleshoot basic website and system issues.
Ability to remain patient, professional, and unfazed when dealing with demanding customers.
Reliable attendance and ability to work a fixed schedule.
Employee Value Proposition
Long‑term contract opportunity with stable hours.
Modern, newly renovated office featuring.
Supportive team environment that values learning and independence.
Opportunity to support a mission‑driven organization that works nationwide with professional associations.
Work Environment
Fully onsite position.
Call‑center setting supporting professional clients.
Team‑oriented environment with clear expectations.
Job Type & Location This is a Contract to Hire position based out of Urbandale, IA.
Pay The pay range for this position is $17.31 – $17.31 /hr.
Benefits
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in Urbandale, IA.
Application Deadline Position anticipated to close on Apr 22, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr