Customer Service Representative - Healthcare
TEKsystems, Urbandale, IA, United States
Position Overview
We are hiring Customer Service Representatives to support special projects. This role supports professionals such as nurse practitioners, speech pathologists, and other licensed providers with insurer-related questions and account support.
This is a callcenter environment focused on inbound support. Calls are not sales or collections, but customers may be demanding and time-sensitive, so patience, professionalism, and confidence are critical.
This role is ideal for individuals with strong customer service backgrounds who are independent, eager to learn, and able to remain calm under pressure.
Schedule Monday-Friday, 8:30 AM - 5:00 PM CST (set schedule, no flexibility)
Key Responsibilities
Handle inbound calls from healthcare professionals regarding eligibility, claim status, and policy information.
Provide support navigating the company website and troubleshooting basic technical issues.
Assist customers with payments, payment questions, policy changes, coverage explanations, and rate updates.
Respond to inquiries via phone and email in a clear, professional, and easy-to-understand manner.
Research customer issues and follow up as needed through outbound calls or written communication.
Request additional or missing information from customers to resolve inquiries.
Document client interactions accurately and escalates complex issues to appropriate teams.
Support Life & Health (L&H) and Property & Casualty (P&C) insurance questions.
Work within a structured callcenter environment with both inbound and outbound calls.
Required Qualifications (Must Haves)
High School Diploma or GED.
1+ year of customer service experience, including:
Call center
Service industry (bartending, barista, hospitality)
Retail, banking, or office support
Tech‑savvy with the ability to troubleshoot basic website and system issues.
Ability to remain patient, professional, and unfazed when dealing with demanding customers.
Reliable attendance and ability to work a fixed schedule.
Employee Value Proposition
Long‑term contract opportunity with stable hours.
Modern, newly renovated office featuring
Supportive team environment that values learning and independence.
Opportunity to support a mission‑driven organization that works nationwide with professional associations.
Work Environment
Fully onsite position.
Callcenter setting supporting professional clients.
Team‑oriented environment with clear expectations.
Job Type & Location Contract to Hire position based out of Urbandale, IA.
Pay and Benefits The pay range for this position is $17.31 - $17.31/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Urbandale, IA.
Application Deadline This position is anticipated to close on Apr 22, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
This is a callcenter environment focused on inbound support. Calls are not sales or collections, but customers may be demanding and time-sensitive, so patience, professionalism, and confidence are critical.
This role is ideal for individuals with strong customer service backgrounds who are independent, eager to learn, and able to remain calm under pressure.
Schedule Monday-Friday, 8:30 AM - 5:00 PM CST (set schedule, no flexibility)
Key Responsibilities
Handle inbound calls from healthcare professionals regarding eligibility, claim status, and policy information.
Provide support navigating the company website and troubleshooting basic technical issues.
Assist customers with payments, payment questions, policy changes, coverage explanations, and rate updates.
Respond to inquiries via phone and email in a clear, professional, and easy-to-understand manner.
Research customer issues and follow up as needed through outbound calls or written communication.
Request additional or missing information from customers to resolve inquiries.
Document client interactions accurately and escalates complex issues to appropriate teams.
Support Life & Health (L&H) and Property & Casualty (P&C) insurance questions.
Work within a structured callcenter environment with both inbound and outbound calls.
Required Qualifications (Must Haves)
High School Diploma or GED.
1+ year of customer service experience, including:
Call center
Service industry (bartending, barista, hospitality)
Retail, banking, or office support
Tech‑savvy with the ability to troubleshoot basic website and system issues.
Ability to remain patient, professional, and unfazed when dealing with demanding customers.
Reliable attendance and ability to work a fixed schedule.
Employee Value Proposition
Long‑term contract opportunity with stable hours.
Modern, newly renovated office featuring
Supportive team environment that values learning and independence.
Opportunity to support a mission‑driven organization that works nationwide with professional associations.
Work Environment
Fully onsite position.
Callcenter setting supporting professional clients.
Team‑oriented environment with clear expectations.
Job Type & Location Contract to Hire position based out of Urbandale, IA.
Pay and Benefits The pay range for this position is $17.31 - $17.31/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Urbandale, IA.
Application Deadline This position is anticipated to close on Apr 22, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr