Customer Service Representative
BioStem Technologies (OTC: BSEM), Fort Lauderdale, FL, United States
BioStem Technologies is a leading medical technology company focused on advanced wound care and regenerative medicine. We develop and commercialize placental tissue allografts, cutting‑edge wound care products, and surgical solutions aimed at improving patient outcomes.
Position Summary The Customer Service Associate II will execute a variety of customer service activities across both Surgical and Ocular business units, while supporting other team members as dedicated shift team lead. In this role, you will provide clerical or administrative tasks to help optimize processing orders from customers and our sales team. Associate I will be able to process escalation cases Including but not limited to, assisting with resolving order, account, and delivery issues. Experience Customer service professional with an eye for improving customer experience and connecting with various departments to advocate for customers’ needs are met and resolved.
Quality Related Functions
Required to elevate all product related events/report to the Quality team within a timely manner.
Assist Quality with obtaining details on product related events.
Complete all Quality related trainings within the required timeframe. (MasterControl, Litmos, other)
Skills & Abilities
Work cross‑functionally with key internal partners including but not limited to, Quality, Distribution, Accounts Receivable, Sales, Commercial Operations.
Utilize multiple programs and systems across dual monitors while answering questions over the phone.
Proficient in Microsoft software applications: Teams, Excel, Word, PowerPoint, and Outlook.
Provide world class customer experience, ability to work under stressful situations and multi‑task.
Able to verbally express specifications by telephone and electronic communications.
Participate in executing customer service strategies.
Inform customers about order status, invoices, and other standard information as needed. Flexibility to work overtime as required, weekends, even on short notice.
Ability to work with varying schedules.
Consistent and timely adherence to assigned schedule.
Qualifications
High School Diploma, required.
3 years’ experience in a customer service‑oriented environment, required.
NetSuite ERP Experience, preferred.
Benefits
Opportunities for professional growth and development
A dynamic and supportive work environment
401K plan with employer match
Major medical insurance
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Position Summary The Customer Service Associate II will execute a variety of customer service activities across both Surgical and Ocular business units, while supporting other team members as dedicated shift team lead. In this role, you will provide clerical or administrative tasks to help optimize processing orders from customers and our sales team. Associate I will be able to process escalation cases Including but not limited to, assisting with resolving order, account, and delivery issues. Experience Customer service professional with an eye for improving customer experience and connecting with various departments to advocate for customers’ needs are met and resolved.
Quality Related Functions
Required to elevate all product related events/report to the Quality team within a timely manner.
Assist Quality with obtaining details on product related events.
Complete all Quality related trainings within the required timeframe. (MasterControl, Litmos, other)
Skills & Abilities
Work cross‑functionally with key internal partners including but not limited to, Quality, Distribution, Accounts Receivable, Sales, Commercial Operations.
Utilize multiple programs and systems across dual monitors while answering questions over the phone.
Proficient in Microsoft software applications: Teams, Excel, Word, PowerPoint, and Outlook.
Provide world class customer experience, ability to work under stressful situations and multi‑task.
Able to verbally express specifications by telephone and electronic communications.
Participate in executing customer service strategies.
Inform customers about order status, invoices, and other standard information as needed. Flexibility to work overtime as required, weekends, even on short notice.
Ability to work with varying schedules.
Consistent and timely adherence to assigned schedule.
Qualifications
High School Diploma, required.
3 years’ experience in a customer service‑oriented environment, required.
NetSuite ERP Experience, preferred.
Benefits
Opportunities for professional growth and development
A dynamic and supportive work environment
401K plan with employer match
Major medical insurance
#J-18808-Ljbffr