Customer Service Representative
Clancy Brothers Pest Control, Quincy, MA, United States
Customer Service Representative
If you're someone who thrives on organization, loves fast-paced work, and keeps everything running smoothly, this role is for you. At Clancy Brothers Pest Control, you'll play a key role in operations, customer experience, and team coordinationnot just basic customer service. What You'll Do: Answer inbound calls and assist with scheduling & service questions. Review and release daily work orders with strong attention to detail. Support technicians with routing, updates, and real-time communication. Create follow-ups to ensure nothing gets missed. Assist with collections (texts, emails, and calls). Maintain accurate notes, records, and internal systems. Help improve workflows and daily operations. What We're Looking For: Experience in customer service, admin, or office roles. Highly organized and detail-oriented. Ability to multitask in a fast-paced environment. Strong communication skills (phone + written). Tech-savvy and quick to learn systems. Problem-solver who takes initiative. Bonus Points If You Have: Scheduling or dispatching experience. Pest control, home service, or field-service background. Collections or account management experience. Pay & Benefits: $24$28/hour (based on experience). Paid Time Off (PTO) + Paid Holidays. Performance-based bonuses. Ongoing training & development. Clear path for growth and advancement. Why Join Us? Stable, growing company with long-term opportunities. Team-oriented, supportive environment. Role with real impact on daily operations. Opportunity to grow into leadership or specialized roles. If you're the person who keeps things organized, solves problems quickly, and takes pride in doing things rightwe want to meet you.
If you're someone who thrives on organization, loves fast-paced work, and keeps everything running smoothly, this role is for you. At Clancy Brothers Pest Control, you'll play a key role in operations, customer experience, and team coordinationnot just basic customer service. What You'll Do: Answer inbound calls and assist with scheduling & service questions. Review and release daily work orders with strong attention to detail. Support technicians with routing, updates, and real-time communication. Create follow-ups to ensure nothing gets missed. Assist with collections (texts, emails, and calls). Maintain accurate notes, records, and internal systems. Help improve workflows and daily operations. What We're Looking For: Experience in customer service, admin, or office roles. Highly organized and detail-oriented. Ability to multitask in a fast-paced environment. Strong communication skills (phone + written). Tech-savvy and quick to learn systems. Problem-solver who takes initiative. Bonus Points If You Have: Scheduling or dispatching experience. Pest control, home service, or field-service background. Collections or account management experience. Pay & Benefits: $24$28/hour (based on experience). Paid Time Off (PTO) + Paid Holidays. Performance-based bonuses. Ongoing training & development. Clear path for growth and advancement. Why Join Us? Stable, growing company with long-term opportunities. Team-oriented, supportive environment. Role with real impact on daily operations. Opportunity to grow into leadership or specialized roles. If you're the person who keeps things organized, solves problems quickly, and takes pride in doing things rightwe want to meet you.