Personal Lines CSR
Golden Gulf Insurance Services, Biloxi, MS, United States
Golden Gulf Insurance Services is committed to providing customers with tailored insurance solutions that meet their unique needs. As a reliable agency, we prioritize delivering a variety of options to ensure clients find the best coverage to protect what matters most. Our mission is to serve with professionalism and a customer-first approach, fostering trust and long-lasting relationships. Join us in helping individuals and families secure peace of mind.
Role Description This is a part-time, on-site role for a Personal Lines Customer Service Representative (CSR) based in Biloxi, MS. The role involves assisting clients with their insurance inquiries, addressing customer concerns, processing policy changes and renewals, and ensuring superior customer satisfaction. The CSR will also provide proactive customer support by identifying and meeting customer needs while maintaining accurate documentation of all interactions.
Qualifications
Experience in Customer Service, demonstrating the ability to provide friendly and professional assistance to clients
Proficiency in Customer Support and ensuring positive Customer Experiences
Skills in maintaining Customer Satisfaction through effective communication and problem-solving
Strong organizational skills and attention to detail
Basic computer skills and familiarity with insurance management software
Prior experience in the insurance industry and handling personal lines is a plus
High school diploma or equivalent; additional certifications in insurance or customer service are a bonus
Ability to work on-site in Biloxi, MS, and provide support during designated hours
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Role Description This is a part-time, on-site role for a Personal Lines Customer Service Representative (CSR) based in Biloxi, MS. The role involves assisting clients with their insurance inquiries, addressing customer concerns, processing policy changes and renewals, and ensuring superior customer satisfaction. The CSR will also provide proactive customer support by identifying and meeting customer needs while maintaining accurate documentation of all interactions.
Qualifications
Experience in Customer Service, demonstrating the ability to provide friendly and professional assistance to clients
Proficiency in Customer Support and ensuring positive Customer Experiences
Skills in maintaining Customer Satisfaction through effective communication and problem-solving
Strong organizational skills and attention to detail
Basic computer skills and familiarity with insurance management software
Prior experience in the insurance industry and handling personal lines is a plus
High school diploma or equivalent; additional certifications in insurance or customer service are a bonus
Ability to work on-site in Biloxi, MS, and provide support during designated hours
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