Account Executive / Customer Service Representative III
KORE1 Technologies, San Diego, CA, United States
Customer Service Representative III
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a contract to hire Customer Service Representative III in the San Diego area. About the Role:
The Customer Service Representative III is a contract-to-hire role responsible for delivering high-quality customer support across phone, email, and chat channels. This position serves as a frontline resource for customers seeking assistance with product support, account management, and member portal navigation. The CSR plays a critical role in driving customer satisfaction, retention, and long-term loyalty through efficient issue resolution, product education, and service recovery. This role is designed as a temp-to-hire opportunity, with the intent to convert to a full-time position based on performance, attendance, and business needs. What You'll Be Responsible For:
Customer Support & Issue Resolution Handle inbound and outbound customer interactions via phone, email, and chat with a focus on resolution and retention. Accurately assess customer needs, investigate issues, and provide clear, professional solutions. De-escalate dissatisfied customers using approved service recovery strategies. Provide light technical support, including assistance with browser navigation, software downloads, and basic usability issues. Retention & Customer Value Apply needs-based retention and upsell techniques to identify service expansion opportunities where appropriate. Educate customers on product features, benefits, and account options to improve confidence and continued usage. Track and report key cancellation drivers and recurring customer pain points to support retention initiatives. Operations & Documentation Complete account updates, refunds, account closures, and opt-outs in accordance with established policies and service-level standards. Maintain accurate customer records within internal CRM systems. Coordinate investigative efforts related to customer claims, review documentation, and escalate for approval when required. Analyze account claims and determine appropriate resolutions within assigned authority levels. Qualifications Required
High school diploma or equivalent (some college preferred) 1-3 years of experience in customer service, hospitality, or a related customer-facing role Strong verbal and written communication skills Solid computer proficiency and ability to work across multiple systems simultaneously Demonstrated ability to balance customer satisfaction with policy and program integrity Consistent attendance and punctuality Compensation:
$18 - $26/hour
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a contract to hire Customer Service Representative III in the San Diego area. About the Role:
The Customer Service Representative III is a contract-to-hire role responsible for delivering high-quality customer support across phone, email, and chat channels. This position serves as a frontline resource for customers seeking assistance with product support, account management, and member portal navigation. The CSR plays a critical role in driving customer satisfaction, retention, and long-term loyalty through efficient issue resolution, product education, and service recovery. This role is designed as a temp-to-hire opportunity, with the intent to convert to a full-time position based on performance, attendance, and business needs. What You'll Be Responsible For:
Customer Support & Issue Resolution Handle inbound and outbound customer interactions via phone, email, and chat with a focus on resolution and retention. Accurately assess customer needs, investigate issues, and provide clear, professional solutions. De-escalate dissatisfied customers using approved service recovery strategies. Provide light technical support, including assistance with browser navigation, software downloads, and basic usability issues. Retention & Customer Value Apply needs-based retention and upsell techniques to identify service expansion opportunities where appropriate. Educate customers on product features, benefits, and account options to improve confidence and continued usage. Track and report key cancellation drivers and recurring customer pain points to support retention initiatives. Operations & Documentation Complete account updates, refunds, account closures, and opt-outs in accordance with established policies and service-level standards. Maintain accurate customer records within internal CRM systems. Coordinate investigative efforts related to customer claims, review documentation, and escalate for approval when required. Analyze account claims and determine appropriate resolutions within assigned authority levels. Qualifications Required
High school diploma or equivalent (some college preferred) 1-3 years of experience in customer service, hospitality, or a related customer-facing role Strong verbal and written communication skills Solid computer proficiency and ability to work across multiple systems simultaneously Demonstrated ability to balance customer satisfaction with policy and program integrity Consistent attendance and punctuality Compensation:
$18 - $26/hour