Enterprise Account Manager Job at Comcast in San Joaquin County

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Job Description Core Responsibilities Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Renew customer contracts to protect and grow existing revenue streams. Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate. Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Skills: Account Management; Customer Relationships; Identifying Sales Opportunities; Sales Development; Business; MEDDIC Salary: Primary Location Pay Range: This job can be performed in California with a good faith estimated pay range upon hire of $64,755.86 - $92,228.04 USD. Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Targeted Commission: $30,000.00 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years In Summary: Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel . Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment . Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise . En Español: Comcast reúne lo mejor en medios y tecnología. Impulsamos la innovación para crear los mejores entretenimientos y experiencias en línea del mundo. Como líder de Fortune 50, establecemos el ritmo en una variedad de negocios innovadores y fascinantes y creamos oportunidades profesionales en una amplia gama de ubicaciones y disciplinas. Estamos a la vanguardia del cambio y nos movemos a un ritmo increíble, gracias a nuestras personas notables que traen productos y servicios de última generación a millones de clientes cada día. Si compartimos nuestra pasión por el trabajo en equipo, nuestra visión de revolucionar industrias y nuestro objetivo de liderar el futuro en medios de comunicación y tecnología, queremos que avance rápidamente tu carrera en Comcast. Resumen de las fuentes laborales para proporcionar liderazgo estratégico de cuentas y ventas financieras para una cartera asignada de clientes de mediano mercado. Desarrollar y gestionar estrategias de gestión de ingresos globales para cerrar cuentas específicas de clientes, incluidos objetivos de identificación e incremento de ingresos incrustables y capacidad de retención de clientes. Mantenga contacto regular con las cuentas para garantizar el posicionamiento y la alineación de los Servicios empresariales Comcast con cuentas asignadas. Inicie y entregue soluciones propuestas para satisfacer las necesidades de los clientes asignados en lo que se refiere a Advanced Voice, Metro Ethernet u otros productos de clase empresarial, según proceda. Mantenga la satisfacción del cliente y sirva como el punto principal de escalada para cualquier problema de cliente que surja. Gestionar el cultivo, ejecución y entrega de ventas y servicios a cuentas locales y regionales en el segmento de empresa y mercado medio. Colaborar con la dirección de Ventas, Finanzas y Operaciones para desarrollar planes específicos de gestión de cuenta para cubrir las necesidades y una estrategia general para optimizar las oportunidades de venta y retención. Posicionar y vender servicios Comcast Business Class a través de múltiples niveles organizacionales incluyendo pero no limitado a nivel C. Manejo de recursos personales, niveles de venta, cuotas, pronósticos y funciones operativas consistentes con la División Regional, Principio Operativo y de Ventaje (principes) Otras tareas y responsabilidades de trabajo deben ser consecuentes: Asistir a todas nuestras metas y desempeñar sus obligaciones discretuales; Poseer la experiencia del cliente - pensar y actuar de una manera que ponga a nuestros clientes en primer lugar, darles opciones digitales perfectas en cada punto de contacto, y hacerlos promotores de nuestros productos y servicios. Conocer sus cosas - ser entusiastas aprendices, usuarios y defensores de nuestra tecnología cambiante juego, los productos y los servicios, especialmente nuestras herramientas y experiencias digitales. ganar como equipo - hacer grandes cosas suceden trabajando juntos y estar abierto a nuevas ideas. Ser parte activa del Sistema Net Promoter - una forma de trabajo que trae más empleados y comentarios de los clientes a la empresa - unirse a grupos, haciendo llamadas hacia atrás y ayudarnos a elevar las oportunidades para mejorar el estatus de nuestros clientes. Habilidades: Gestión de Cuentas; Relaciones con los Clientes; Identificación de Oportunidades de Venta; Desarrollo de ventas; Negocio; Salario MEDDIC: Rango de Pago de Localización Primaria: Este trabajo se puede realizar en California con un rango de pago estimado de buena fe al contratar $64,755.86 - $92,228.04 USD. Comcast tiene la intención de ofrecer a los candidatos seleccionados el salario básico dentro del rango publicado para este papel en el momento de publicar dependiendo de factores relacionados con el empleo, no discriminatorios como la experiencia. La ventana de solicitud es de 30 días desde la fecha de publicación del trabajo, a menos que el número de solicitantes requiera cerrarlo tarde o temprano. Es por eso que ofrecemos una serie de opciones, orientación experta y herramientas siempre disponibles, personalizadas para satisfacer las necesidades de su realidad -para ayudarle a apoyarlo físicamente, financieramente y emocionalmente durante los grandes hitos y en su vida cotidiana.Por favor visite el resumen de compensaciones y beneficios en nuestro sitio web de carreras para más detalles.