Principal User Experience Designer Job at Autodesk, Inc. in San Francisco

## Principal User Experience DesignerThe Principal Designer on our Digital Support team at Autodesk is a strategic, systems-level thinker who drives high-quality, journey-centric experiences across products and teams. Our team is responsible for connecting our front to back customer success experiences through GTM technology solutions. In this role, you will lead the definition and evolution of agentic and multi-modal experience systems that enable consistent, scalable, and intelligent interactions across Autodesk’s GTM and product surfaces.You will operateexpertise in systems and interaction design, strong cross-functional collaboration, and the ability to influence direction across distributed teams. in highly ambiguous, emerging problem spaces, shaping how conversational agents, UI, and personalization come together to form cohesive user experiences. This role requires deep join a highly collaborative team working on complex and high-impact experience challenges, partnering with product, engineering, and **Responsibilities** Lead vision and strategy for agentic and multi-modal experience systems, ensuring solutions scale across products, platforms, and GTM surfacesExplore and apply AI-driven workflows and emerging technologies to improve both the design process and customer experience **Minimum Qualifications** 8+ years of experience designing and delivering digital experiences within complex, multi-product ecosystems * Deep expertise in systems design, interaction design, and information architecture, applied to large-scale problems* Comfort operating in ambiguous, fast-moving environments* Strong design judgment grounded in user needs, business context, and scalable principles* Experience designing for B2B, enterprise, or teDemonstrated ability to influence and align senior stakeholders across product, engineering, and design, using strong communication, storytelling, and stakeholder management to drive clarity and decisions in complex, cross-team environmentsDemonstrated ability to shape product or platform direction through design-led strategy Proven ability to lead through influence in highly cross-functional environments, including with senior stakeholders Portfolio demonstrating systems thinking, multi-modal experience design, and impact across multiple teams or initiativesExperience mentoring designers and raising the quality bar across teams or programs Curiosity and adaptability, with experience exploring or integrating AI-enabled tools and workflows into design practice **Preferred Qualifications** Experience designing agentic, conversational, or AI-driven experiences, including considerations of trust, clarity, and user control Experience working on horizontal, or shared capabilities that span multiple products or teams Experience designing multi-modal interactions that combine UI, automation, and conversational interfaces Familiarity using design systems and component-based design at scaleExperience incorporating personalization or adaptive systems into user experiences Proven ability to operate effectively in environments with distributed ownership and competing prioritiesExperience partnering with product and analytics teams to define success metrics and evaluate impact #J-18808-Ljbffr