Content Designer III
Traveltechessentialist, Olympia, WA, United States
UX Content Designer III
We are looking for a motivated and experienced Content Designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident in taking a content-first approach to end-to-end experience design.
Responsibilities
Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications.
Apply solid information architecture methods (such as content modeling and mapping) and UI frameworks to design scalable content solutions.
Audit, analyze, structure, create, and present compelling UX content throughout the product experience.
Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the traveler experience, and identify, log, prioritize, and resolve content bugs across the portfolio.
Apply a holistic, customer-focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.
Use both qualitative and quantitative insights, along with business analytics, to drive content insights and solutions.
Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision-making to team members and stakeholders.
Influence, persuade, and negotiate with stakeholders to design the best experiences that meet the needs of travelers and businesses.
Minimum Qualifications
Bachelor's degree in a related technical field, or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling.
5+ years of experience as a Content Designer, UX writer, or Content Strategist.
Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks.
Strong skills in presenting a compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders – such as Legal, Marketing, Security, Product, and top leadership.
Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives.
Experience applying human-centered design (HCD) practices to product experiences.
Preferred Qualifications
Experience taking a thoughtful, empathetic, and inclusive approach to design that meets every user where they are.
Experience in solving complicated content problems for multiple user segments and can develop content solutions across brands.
Maintain a portfolio of work that showcases your skills as a design thinker and honed UX writer. We are particularly interested in examples of how your influence enhances cross-functional thinking to drive retention in Loyalty and Membership areas.
Demonstrate a curiosity to explore and apply emerging AI technologies, including prompt engineering, structured content to enhance strategy and operational efficiency.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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Responsibilities
Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications.
Apply solid information architecture methods (such as content modeling and mapping) and UI frameworks to design scalable content solutions.
Audit, analyze, structure, create, and present compelling UX content throughout the product experience.
Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the traveler experience, and identify, log, prioritize, and resolve content bugs across the portfolio.
Apply a holistic, customer-focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.
Use both qualitative and quantitative insights, along with business analytics, to drive content insights and solutions.
Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision-making to team members and stakeholders.
Influence, persuade, and negotiate with stakeholders to design the best experiences that meet the needs of travelers and businesses.
Minimum Qualifications
Bachelor's degree in a related technical field, or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling.
5+ years of experience as a Content Designer, UX writer, or Content Strategist.
Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks.
Strong skills in presenting a compelling rationale and narratives behind content strategies and decisions to peers, partners, and key stakeholders – such as Legal, Marketing, Security, Product, and top leadership.
Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives.
Experience applying human-centered design (HCD) practices to product experiences.
Preferred Qualifications
Experience taking a thoughtful, empathetic, and inclusive approach to design that meets every user where they are.
Experience in solving complicated content problems for multiple user segments and can develop content solutions across brands.
Maintain a portfolio of work that showcases your skills as a design thinker and honed UX writer. We are particularly interested in examples of how your influence enhances cross-functional thinking to drive retention in Loyalty and Membership areas.
Demonstrate a curiosity to explore and apply emerging AI technologies, including prompt engineering, structured content to enhance strategy and operational efficiency.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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