Regional Director of Office Operations
Gentiva, Mooresville, NC, United States
Overview
Advance Efficiency. Ensure Excellence. Transform Care.
We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.
As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.
Key Responsibilities:
Oversee day-to-day office operations across assigned branches
Analyze and enhance workflows, KPIs, and business processes
Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
Lead staff training sessions both in-person and via webinar
Clear backlogs and support underperforming branches with recovery plans
Assist in implementing systems for acquisitions and organic branch growth
Ensure branches maintain core business metrics and operational standards
Support large-scale process implementations and system rollouts -l
-
Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
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We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.
As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.
Key Responsibilities:
Oversee day-to-day office operations across assigned branches
Analyze and enhance workflows, KPIs, and business processes
Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
Lead staff training sessions both in-person and via webinar
Clear backlogs and support underperforming branches with recovery plans
Assist in implementing systems for acquisitions and organic branch growth
Ensure branches maintain core business metrics and operational standards
Support large-scale process implementations and system rollouts -l
-
Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
#J-18808-Ljbffr