Oliver Wyman - Executive Assistant - Newcastle
National African-American Insurance Association (NAAIA), Des Moines, IA, United States
Opportunity
Reporting to the London EA Manager, the EA will provide executive level administrative support to up to 3 Partners. The position is a hybrid role with a minimum of 60% based in our Newcastle office and the other 40% working from home. Hours are 9:00am-6:00pm (including one hour lunch break).
Key Responsibilities Daily Administration (60%)
Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, and communicating with clients and infrastructure staff as appropriate.
Coordinate travel and accommodation, book cars, rail tickets, etc.
Prepare letters, proposals and other documents.
Prepare monthly timesheets and expense reports for each assigned Partner.
Assist with greeting clients, booking and setting up meeting rooms and organizing catering.
Assist in organization of Partner files and offices.
Assist the Marketing Department with the coordination of customized mailings.
Client Development (30%)
Understand Partner's key client and sales goals and support them by maintaining a list of contacts and business activities in address book and CRM database.
Track and maintain sales activity/pipeline and follow up with Partners as necessary.
Proactively spot clients that haven't been called upon and/or who need follow-up; arrange meetings accordingly.
Coordinate travel efficiently by grouping client meetings where possible.
Develop excellent rapport with client assistants to further develop the client relationship.
Execute requested follow-up calls for client mailings.
Become familiar with the Practice themes and Oliver Wyman 'products' to develop confidence in setting up meetings with clients.
Team Support (10%)
Provide coverage for EAs when out of the office to ensure seamless support to Partners.
Provide short‑term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
Provide training and support to new EAs.
Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.
Experience Required
Minimum of three years' experience working in an administrative or customer service position.
Experience in management consultancy, financial services, and/or a similar professional services industry a plus.
Skills and Attributes
Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
Poise and judgment.
Ability to maintain and respect confidentiality.
Proactive team player who enjoys working as part of a team and is willing to offer assistance during downtime.
Ability to juggle several tasks at once, prioritize and manage own time.
Self‑starter, quick study, confidence, and ability to work with little guidance.
Ability to take constructive feedback in stride and incorporate it quickly.
Ability to manage a heavy work volume and meet deadlines in an extremely fast‑paced environment.
Methodical, organized, excellent attention to detail, and stickler for accuracy.
Flexible attitude, hard‑working and results‑driven.
Commitment to the company and contribution to the life and culture of Oliver Wyman.
Technical Skills
Good Word, PowerPoint and Excel skills.
Working knowledge of Outlook – a plus.
Knowledge of CRM systems – a plus.
EEO Statement Marsh is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
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Key Responsibilities Daily Administration (60%)
Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, and communicating with clients and infrastructure staff as appropriate.
Coordinate travel and accommodation, book cars, rail tickets, etc.
Prepare letters, proposals and other documents.
Prepare monthly timesheets and expense reports for each assigned Partner.
Assist with greeting clients, booking and setting up meeting rooms and organizing catering.
Assist in organization of Partner files and offices.
Assist the Marketing Department with the coordination of customized mailings.
Client Development (30%)
Understand Partner's key client and sales goals and support them by maintaining a list of contacts and business activities in address book and CRM database.
Track and maintain sales activity/pipeline and follow up with Partners as necessary.
Proactively spot clients that haven't been called upon and/or who need follow-up; arrange meetings accordingly.
Coordinate travel efficiently by grouping client meetings where possible.
Develop excellent rapport with client assistants to further develop the client relationship.
Execute requested follow-up calls for client mailings.
Become familiar with the Practice themes and Oliver Wyman 'products' to develop confidence in setting up meetings with clients.
Team Support (10%)
Provide coverage for EAs when out of the office to ensure seamless support to Partners.
Provide short‑term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
Provide training and support to new EAs.
Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.
Experience Required
Minimum of three years' experience working in an administrative or customer service position.
Experience in management consultancy, financial services, and/or a similar professional services industry a plus.
Skills and Attributes
Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.
Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.
Poise and judgment.
Ability to maintain and respect confidentiality.
Proactive team player who enjoys working as part of a team and is willing to offer assistance during downtime.
Ability to juggle several tasks at once, prioritize and manage own time.
Self‑starter, quick study, confidence, and ability to work with little guidance.
Ability to take constructive feedback in stride and incorporate it quickly.
Ability to manage a heavy work volume and meet deadlines in an extremely fast‑paced environment.
Methodical, organized, excellent attention to detail, and stickler for accuracy.
Flexible attitude, hard‑working and results‑driven.
Commitment to the company and contribution to the life and culture of Oliver Wyman.
Technical Skills
Good Word, PowerPoint and Excel skills.
Working knowledge of Outlook – a plus.
Knowledge of CRM systems – a plus.
EEO Statement Marsh is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
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