Senior Used Car Reconditioning Sevice Advisor
Customsubaruparts, National City, CA, United States
Senior Used Car Reconditioning Service Advisor ( Internal Service Writer)
Non-Exempt
Pay Range: $34.62-$43.27 per hour
Company and Service Department Overview Dalton Motors services Dalton Toyota National City, Dalton Subaru National City, and Dalton Hyundai National City and is located less than 20 minutes from most areas of San Diego. Founded in Guadalajara in 1945, Dalton Motors is a family owned and operated business with over 30 dealerships serving major manufacturers including Toyota, Subaru, Hyundai, and others. They are continuing the legacy of Frank Motors, an automotive and community presence since 1965. We provide ongoing training all of our teams, and position specific training by our in-house trainer. Our various departments run very smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been at our dealerships for twenty years or more.
Position Summary The Senior Used Car Reconditioning Service Advisor is the central link between the Used Vehicle Sales and Service Departments, responsible for managing the full lifecycle of pre-owned inventory—from acquisition to frontline readiness. This role drives efficiency, cost control, and quality by ensuring all vehicles are reconditioned quickly, correctly, and within budget. Success in this position directly impacts inventory turn, gross profit, and overall dealership performance.
Essential Functions and Responsibilities Vehicle Intake & Initial Inspection
Receive trade-ins, auction units, and acquired inventory
Perform and document initial visual inspections
Open and manage internal Repair Orders (ROs) in the DMS
Reconditioning Lifecycle Management
Oversee all phases of recon, including:
Mechanical repairs
Safety inspections
Recall verification
Sublet/vendor services (body, glass, upholstery, etc.)
Recommend repair scope and recon strategy to Used Car Management
Workflow & Production Coordination
Prioritize vehicles to maximize shop efficiency and reduce downtime
Monitor progress and proactively resolve delays or bottlenecks
Ensure timely movement from intake → shop → front line
Cross-Department Communication
Act as the primary point of contact between:
Used Car Sales Managers
Service Technicians
Parts Department
External vendors
Provide consistent status updates and fast issue resolution
Cost Control & Estimating
Prepare accurate repair and sublet estimates
Manage recon spend to meet budget and profitability targets
Balance cost vs. retail value decisions
Quality Assurance
Perform final inspections before frontline release
Ensure all vehicles meet dealership safety and retail standards
Minimize comebacks and rework
Documentation & Systems Management
Maintain detailed records of repairs, parts, and costs
Utilize DMS systems (Reynolds & Reynolds, Dealertrack)
Leverage recon tools (e.g., ReconVision) for tracking and reporting
Key Performance Indicators (KPIs)
Turnaround Time: Days to frontline-ready
Cost per Vehicle: Budget adherence
Quality: Low rework/comeback rate
Throughput: Volume and speed of recon completion
Minimum Qualifications
Experience: 3–5+ years in recon, service advising, or inventory coordination (senior-level preferred)
Technical Knowledge: Strong understanding of automotive systems and repair processes
Systems: Experience with DMS and recon software tools
Communication: Clear, professional, and effective in fast-paced environments
Organization: Proven ability to manage high-volume workflows with attention to detail
Licensing
Valid driver’s license with clean record
California DMV Verifier License (preferred/optional based on policy)
Dalton Motors Benefits
Full benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
401(k) Plan
Paid Vacation
Employee Assistance Program
Advancement Opportunities
Equal Employment Opportunity Statement At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, color, religion, disability, sexual orientation and beliefs.
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Company and Service Department Overview Dalton Motors services Dalton Toyota National City, Dalton Subaru National City, and Dalton Hyundai National City and is located less than 20 minutes from most areas of San Diego. Founded in Guadalajara in 1945, Dalton Motors is a family owned and operated business with over 30 dealerships serving major manufacturers including Toyota, Subaru, Hyundai, and others. They are continuing the legacy of Frank Motors, an automotive and community presence since 1965. We provide ongoing training all of our teams, and position specific training by our in-house trainer. Our various departments run very smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been at our dealerships for twenty years or more.
Position Summary The Senior Used Car Reconditioning Service Advisor is the central link between the Used Vehicle Sales and Service Departments, responsible for managing the full lifecycle of pre-owned inventory—from acquisition to frontline readiness. This role drives efficiency, cost control, and quality by ensuring all vehicles are reconditioned quickly, correctly, and within budget. Success in this position directly impacts inventory turn, gross profit, and overall dealership performance.
Essential Functions and Responsibilities Vehicle Intake & Initial Inspection
Receive trade-ins, auction units, and acquired inventory
Perform and document initial visual inspections
Open and manage internal Repair Orders (ROs) in the DMS
Reconditioning Lifecycle Management
Oversee all phases of recon, including:
Mechanical repairs
Safety inspections
Recall verification
Sublet/vendor services (body, glass, upholstery, etc.)
Recommend repair scope and recon strategy to Used Car Management
Workflow & Production Coordination
Prioritize vehicles to maximize shop efficiency and reduce downtime
Monitor progress and proactively resolve delays or bottlenecks
Ensure timely movement from intake → shop → front line
Cross-Department Communication
Act as the primary point of contact between:
Used Car Sales Managers
Service Technicians
Parts Department
External vendors
Provide consistent status updates and fast issue resolution
Cost Control & Estimating
Prepare accurate repair and sublet estimates
Manage recon spend to meet budget and profitability targets
Balance cost vs. retail value decisions
Quality Assurance
Perform final inspections before frontline release
Ensure all vehicles meet dealership safety and retail standards
Minimize comebacks and rework
Documentation & Systems Management
Maintain detailed records of repairs, parts, and costs
Utilize DMS systems (Reynolds & Reynolds, Dealertrack)
Leverage recon tools (e.g., ReconVision) for tracking and reporting
Key Performance Indicators (KPIs)
Turnaround Time: Days to frontline-ready
Cost per Vehicle: Budget adherence
Quality: Low rework/comeback rate
Throughput: Volume and speed of recon completion
Minimum Qualifications
Experience: 3–5+ years in recon, service advising, or inventory coordination (senior-level preferred)
Technical Knowledge: Strong understanding of automotive systems and repair processes
Systems: Experience with DMS and recon software tools
Communication: Clear, professional, and effective in fast-paced environments
Organization: Proven ability to manage high-volume workflows with attention to detail
Licensing
Valid driver’s license with clean record
California DMV Verifier License (preferred/optional based on policy)
Dalton Motors Benefits
Full benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
401(k) Plan
Paid Vacation
Employee Assistance Program
Advancement Opportunities
Equal Employment Opportunity Statement At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, color, religion, disability, sexual orientation and beliefs.
#J-18808-Ljbffr