Training Strategy & Programs Manager
American Airlines, Fort Worth, TX, United States
Location :DFW Headquarters Building 8 (DFW-SV08)
Cities :Fort Worth - TX
Requisition ID :84950
Job Description Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job You will lead the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. In this role, you will collaborate with stakeholders, anticipate business needs, and use data and innovation to continuously improve learning experiences. If you are passionate about shaping impactful training strategies, driving results, and making a measurable difference—this is the role for you.
What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Partner with stakeholders to assess training needs and develop strategic learning solutions.
Manage training programs from initial planning through implementation, sustainment, and warranty.
Apply strong project management skills to drive timelines, deliverables, and coordination across teams.
Monitor evolving business needs to anticipate and plan for future training requirements.
Design programs that reinforce safety, elevate customer service, and support operational excellence.
Use data and measurement tools to evaluate training effectiveness and guide continuous improvement.
Integrate innovation into training delivery through process improvement, AI, and modern learning formats.
Maintain proactive communication and strong relationships across airport and cargo operations.
Ensure training programs are scalable, sustainable, and responsive to frontline realities.
Maintain documentation and reporting to support transparency, compliance, and continuous improvement.
All you'll need for success Minimum Qualifications – Education & Prior Job Experience
Bachelor's Degree or equivalent experience
3+ years of relevant experience
Experiences working with cross functional teams
Project management or program management experience
Preferred Qualifications – Education & Prior Job Experience
Previous experience working with or supporting frontline airport or contact center teams
Experience developing training strategies or managing training programs
Familiarity with airport and customer service policies, procedures, and systems
Skills, Licenses, and Certifications
Strong organizational, prioritization, and multitasking skills with attention to detail
Effective written and verbal communication skills
Ability to present and articulate complex concepts in a clear and concise manner
Proven project management skills with experience coordinating multi-faceted initiatives
Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana
What you'll get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
#J-18808-Ljbffr
Job Description Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job You will lead the development and management of strategic training programs that support safety, customer service, and operational excellence across Airports and Cargo. In this role, you will collaborate with stakeholders, anticipate business needs, and use data and innovation to continuously improve learning experiences. If you are passionate about shaping impactful training strategies, driving results, and making a measurable difference—this is the role for you.
What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Partner with stakeholders to assess training needs and develop strategic learning solutions.
Manage training programs from initial planning through implementation, sustainment, and warranty.
Apply strong project management skills to drive timelines, deliverables, and coordination across teams.
Monitor evolving business needs to anticipate and plan for future training requirements.
Design programs that reinforce safety, elevate customer service, and support operational excellence.
Use data and measurement tools to evaluate training effectiveness and guide continuous improvement.
Integrate innovation into training delivery through process improvement, AI, and modern learning formats.
Maintain proactive communication and strong relationships across airport and cargo operations.
Ensure training programs are scalable, sustainable, and responsive to frontline realities.
Maintain documentation and reporting to support transparency, compliance, and continuous improvement.
All you'll need for success Minimum Qualifications – Education & Prior Job Experience
Bachelor's Degree or equivalent experience
3+ years of relevant experience
Experiences working with cross functional teams
Project management or program management experience
Preferred Qualifications – Education & Prior Job Experience
Previous experience working with or supporting frontline airport or contact center teams
Experience developing training strategies or managing training programs
Familiarity with airport and customer service policies, procedures, and systems
Skills, Licenses, and Certifications
Strong organizational, prioritization, and multitasking skills with attention to detail
Effective written and verbal communication skills
Ability to present and articulate complex concepts in a clear and concise manner
Proven project management skills with experience coordinating multi-faceted initiatives
Intermediate or higher proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Word, and Asana
What you'll get Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
#J-18808-Ljbffr