Customer Service Insurance Sales Professional
Southhavenmi, South Haven, MI, United States
Base + Commission | 100% Employer-Paid Health Benefits | Career Growth Track
Are you someone who loves helping people — but also enjoys earning commission for doing it well?
Do you believe customer service and sales can (and should) work together?
Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.
This is not a cold-calling role. This is not high-pressure selling.
This is a professional role where you:
Serve
Educate
Protect
Grow revenue naturally through conversations
Full Benefits — 100% Employer Paid We invest in our people long term.
We cover:
Medical (100% employer paid)
Vision (100% employer paid)
You focus on growth — we handle the coverage.
What This Role Actually Does You will be the first voice many customers hear when they call our agency.
Daily responsibilities include:
Answer inbound service calls (billing, claims, policy changes)
Review coverages and explain them clearly
Identify gaps and cross-sell opportunities
Transition service calls into sales conversations naturally
Conduct customer policy reviews
Follow up on renewal increases and rate questions
Support retention by delivering world-class experiences
Meet daily revenue and activity expectations
Every role in our agency is revenue-generating — including this one.
Compensation
Base salary + commission (W2)
Bonuses for cross-sell and retention performance
Additional promotions and incentivesRealistic earning potential: $50,000–$75,000+
Long-term growth into senior service or sales roles
What Success Looks Like Here You will learn to:
Turn a policy change into a bundling opportunity
We will teach you:
How to explain discounts clearly and confidently
How to protect customers the right way
How to increase retention while increasing revenue
You are not “just answering phones.” You are protecting families and strengthening relationships.
Who This Role Is For
Enjoy talking to people
Have a calm, confident phone presence
Are coachable and growth-minded
Want a career, not just a job
Take feedback well
Want stable income with upside
Believe in doing what’s right for the customer
No insurance experience required — we train.
Michigan Property & Casualty license required or willingness to obtain (we help you through the process).
Why Harbor Shores Insurance & Financial?
Family-owned agency with strong leadership
Clear training and mentorship
Structured expectations (no guessing)
Growth opportunities within the agency
High standards + supportive culture
Full health benefits paid by employer
Growth Path This role can lead to:
Senior Service Specialist
Outside Sales
Operations Support
If you prove yourself, the ceiling rises.
#J-18808-Ljbffr
Do you believe customer service and sales can (and should) work together?
Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.
This is not a cold-calling role. This is not high-pressure selling.
This is a professional role where you:
Serve
Educate
Protect
Grow revenue naturally through conversations
Full Benefits — 100% Employer Paid We invest in our people long term.
We cover:
Medical (100% employer paid)
Vision (100% employer paid)
You focus on growth — we handle the coverage.
What This Role Actually Does You will be the first voice many customers hear when they call our agency.
Daily responsibilities include:
Answer inbound service calls (billing, claims, policy changes)
Review coverages and explain them clearly
Identify gaps and cross-sell opportunities
Transition service calls into sales conversations naturally
Conduct customer policy reviews
Follow up on renewal increases and rate questions
Support retention by delivering world-class experiences
Meet daily revenue and activity expectations
Every role in our agency is revenue-generating — including this one.
Compensation
Base salary + commission (W2)
Bonuses for cross-sell and retention performance
Additional promotions and incentivesRealistic earning potential: $50,000–$75,000+
Long-term growth into senior service or sales roles
What Success Looks Like Here You will learn to:
Turn a policy change into a bundling opportunity
We will teach you:
How to explain discounts clearly and confidently
How to protect customers the right way
How to increase retention while increasing revenue
You are not “just answering phones.” You are protecting families and strengthening relationships.
Who This Role Is For
Enjoy talking to people
Have a calm, confident phone presence
Are coachable and growth-minded
Want a career, not just a job
Take feedback well
Want stable income with upside
Believe in doing what’s right for the customer
No insurance experience required — we train.
Michigan Property & Casualty license required or willingness to obtain (we help you through the process).
Why Harbor Shores Insurance & Financial?
Family-owned agency with strong leadership
Clear training and mentorship
Structured expectations (no guessing)
Growth opportunities within the agency
High standards + supportive culture
Full health benefits paid by employer
Growth Path This role can lead to:
Senior Service Specialist
Outside Sales
Operations Support
If you prove yourself, the ceiling rises.
#J-18808-Ljbffr