Customer Relations Intern
Pace Suburban Bus, Markham, IL, United States
Customer Relations Intern
The Customer Relations Intern will perform mail room duties, file schedule requests, and manage bulk and inventory. The Intern will assist the Customer Relations Department with closing out customer reports and contacting Pace customers, verbally addressing concerns and complaints as needed. Essential functions include: Handling day-to-day mail operations, schedule requests, and inventory. Learning the CRM (Customer Relationship Management) software. Closing out customer reports, redirecting reports, and updating Department information. Contacting Pace customers to address public concerns. Performing other duties as assigned. Internship Duration: Monday, June 1, 2026 Friday, August 14, 2026 Hours Per Week: Up to 25 Hours Per Week Rate of Pay: $18/hr Location: Central Training & Customer Relations Facility, 2107B W. 163rd Pl Markham, IL 60428 Working Conditions: This position is based in an office setting with standard office equipment. The typical work schedule is Monday through Friday, 8:30am-5:00pm. However, the business needs of Pace may result in work schedules outside the typical hours/workdays. This position is not eligible for hybrid or remote telecommuting. Qualifications Age: Must be 18 years of age or older. Education: High school diploma or equivalent. Must be currently enrolled in a 2-year or 4-year accredited college or university and working towards a degree in General Education, Business, Communications, Psychology, or other related field. Licenses/Certifications: Must possess a valid driver's license. Proficiencies: Must demonstrate working knowledge and proficiency of Microsoft Office Suite applications. Customer service experience is preferred. Physical Requirements: Ability to sit for extended periods of time, frequently stand and/or walk within an office environment, lift and carry up to 25lbs, use a keyboard and type for prolonged periods. Benefits: Regional Ride Pass for free transportation on Metra, CTA, and Pace. Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter any difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to devlin.collins@pacebus.com. Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.
The Customer Relations Intern will perform mail room duties, file schedule requests, and manage bulk and inventory. The Intern will assist the Customer Relations Department with closing out customer reports and contacting Pace customers, verbally addressing concerns and complaints as needed. Essential functions include: Handling day-to-day mail operations, schedule requests, and inventory. Learning the CRM (Customer Relationship Management) software. Closing out customer reports, redirecting reports, and updating Department information. Contacting Pace customers to address public concerns. Performing other duties as assigned. Internship Duration: Monday, June 1, 2026 Friday, August 14, 2026 Hours Per Week: Up to 25 Hours Per Week Rate of Pay: $18/hr Location: Central Training & Customer Relations Facility, 2107B W. 163rd Pl Markham, IL 60428 Working Conditions: This position is based in an office setting with standard office equipment. The typical work schedule is Monday through Friday, 8:30am-5:00pm. However, the business needs of Pace may result in work schedules outside the typical hours/workdays. This position is not eligible for hybrid or remote telecommuting. Qualifications Age: Must be 18 years of age or older. Education: High school diploma or equivalent. Must be currently enrolled in a 2-year or 4-year accredited college or university and working towards a degree in General Education, Business, Communications, Psychology, or other related field. Licenses/Certifications: Must possess a valid driver's license. Proficiencies: Must demonstrate working knowledge and proficiency of Microsoft Office Suite applications. Customer service experience is preferred. Physical Requirements: Ability to sit for extended periods of time, frequently stand and/or walk within an office environment, lift and carry up to 25lbs, use a keyboard and type for prolonged periods. Benefits: Regional Ride Pass for free transportation on Metra, CTA, and Pace. Pace is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter any difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to devlin.collins@pacebus.com. Pace is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.