Senior Client Support Agent (San Antonio)
Goosehead Insurance, San Antonio, TX, United States
Insurance Service Role
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.
This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.