Resident Manager
Four Seasons Hotels Ltd, Nashville, TN, United States
Resident Manager page is loaded## Resident Managerlocations:
Nashvilletime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: May 29, 2026 (30+ days left to apply)job requisition id:
REQ10377202**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.## **About the Role**The **Resident Manager** at **Four Seasons Nashville** is responsible for ensuring the comfort, safety, and overall satisfaction of residence owners and guests while protecting and maintaining all residential assets. This leadership role manages the Residences team and operations in alignment with Four Seasons culture, standards, and Home Owner Association (HOA) requirements.## **What You Will Do*** Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors* Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones* Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards* Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment* Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards* Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations* Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff* Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness* Obtain bids for repairs or replacements when required and manage costs within approved budgets* Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access* Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct* Foster a professional, respectful, and collaborative work environment## **What You Bring*** College education required; **hotel management or business administration degree preferred*** **5–10 years of management experience** in a Rooms Division, luxury residential, or hospitality operation* Strong leadership skills with the ability to manage and motivate teams of approximately **10–35 employees*** Working knowledge of residential operations, guest services, and Four Seasons service standards* Excellent verbal and written communication skills in **English*** Flexibility to travel occasionally for conferences or company initiatives## **What We Offer*** Competitive salary, wages, and a comprehensive benefits package* Excellent training and development opportunities* Employee discount for stays at any **Four Seasons** worldwide* Complimentary employee meals* Complimentary dry cleaning for employee uniforms## **Schedule & Hours*** **Full-time position*** Flexible schedule based on operational needs, typically **8–10 hours per day**, including evenings, weekends, and holidays as required**Visa Requirements**Authorization to work in the United States is required for this role.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
Nashvilletime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: May 29, 2026 (30+ days left to apply)job requisition id:
REQ10377202**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.## **About the Role**The **Resident Manager** at **Four Seasons Nashville** is responsible for ensuring the comfort, safety, and overall satisfaction of residence owners and guests while protecting and maintaining all residential assets. This leadership role manages the Residences team and operations in alignment with Four Seasons culture, standards, and Home Owner Association (HOA) requirements.## **What You Will Do*** Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors* Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones* Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards* Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment* Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards* Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations* Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff* Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness* Obtain bids for repairs or replacements when required and manage costs within approved budgets* Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access* Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct* Foster a professional, respectful, and collaborative work environment## **What You Bring*** College education required; **hotel management or business administration degree preferred*** **5–10 years of management experience** in a Rooms Division, luxury residential, or hospitality operation* Strong leadership skills with the ability to manage and motivate teams of approximately **10–35 employees*** Working knowledge of residential operations, guest services, and Four Seasons service standards* Excellent verbal and written communication skills in **English*** Flexibility to travel occasionally for conferences or company initiatives## **What We Offer*** Competitive salary, wages, and a comprehensive benefits package* Excellent training and development opportunities* Employee discount for stays at any **Four Seasons** worldwide* Complimentary employee meals* Complimentary dry cleaning for employee uniforms## **Schedule & Hours*** **Full-time position*** Flexible schedule based on operational needs, typically **8–10 hours per day**, including evenings, weekends, and holidays as required**Visa Requirements**Authorization to work in the United States is required for this role.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr