Sr. Default Loan Specialist (remote)
First American Financial Corp., Fort Mill, SC, United States
What You’ll Do
Act as the point of contact for the default team for overall default letter monitoring, maintenance of existing letters and creation of new letters
Coordinate with LOBs within the Default group to ensure letters are ordered as expected and troubleshoot any related issues
Collaborate with the Print Correspondence team, legal and default team SME’s for the implementation of letter updates and newly required letters
Such activities include the following:
Opening tickets for letter related updates
Creation of test plan for successful implementation
Execution of testing to ensure letter update accuracy
Sign off from appropriate leader / SME
Review of post production validation results to ensure high quality deployments
Be the SME and point of contact for default letters for both internal and external audits, general business questions and overall process
What You’ll Bring
High School diploma or equivalent
3+ years of directly related experience in Default Servicing
Working knowledge of fundamental concepts, practices and procedures of department/field
Good verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
Demonstrated experience in executing deliverables
Ability to analyze and map data
Project Management skills preferred
GSE and Government experience preferred
MSP and LoanSphere experience preferred
Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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Act as the point of contact for the default team for overall default letter monitoring, maintenance of existing letters and creation of new letters
Coordinate with LOBs within the Default group to ensure letters are ordered as expected and troubleshoot any related issues
Collaborate with the Print Correspondence team, legal and default team SME’s for the implementation of letter updates and newly required letters
Such activities include the following:
Opening tickets for letter related updates
Creation of test plan for successful implementation
Execution of testing to ensure letter update accuracy
Sign off from appropriate leader / SME
Review of post production validation results to ensure high quality deployments
Be the SME and point of contact for default letters for both internal and external audits, general business questions and overall process
What You’ll Bring
High School diploma or equivalent
3+ years of directly related experience in Default Servicing
Working knowledge of fundamental concepts, practices and procedures of department/field
Good verbal and written communication skills
Extreme attention to detail and ability to adhere to strict guidelines and procedures
Demonstrated experience in executing deliverables
Ability to analyze and map data
Project Management skills preferred
GSE and Government experience preferred
MSP and LoanSphere experience preferred
Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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