Senior Insights Analyst – Global Consumer Relations
Convergys, Mission, KS, United States
Senior Insights Analyst – Global Consumer Relations page is loaded## Senior Insights Analyst – Global Consumer Relationslocations:
EGY Work-at-Hometime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 24, 2026 (13 days left to apply)job requisition id:
R1721670Job Title:Senior Insights Analyst – Global Consumer RelationsJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.**Senior Insights Analyst – Global Consumer Relations**We are seeking an ambitious, self‐driven individual who can blend strong data‐analysis expertise with sharp business understanding to deliver insights and strategic recommendations for key partners across Innovation, Manufacturing, and Commercial functions.As part of the Global Consumer Relations team, you will play a critical role in transforming the vast amount of consumer‐feedback data generated from more than 6,000 daily interactions across 84 markets into actionable insights that fuel continuous improvement and product innovation.You will collaborate directly with stakeholders to understand their priorities, deliver insight‐led storytelling, and demonstrate the value created through action.**Main Responsibilities*** Proactively analyse consumer data to identify and communicate compelling patterns in consumer behaviour to strategic partners using insight‐led storytelling.* Deliver relevant and actionable consumer insight reports in various formats on a regular basis and upon request.* Liaise with strategic partners to capture, triage, and prioritise insight needs, working closely with the Analytics Product Team to translate them into automated solutions.* Amplify the value of existing Global Consumer Relations data assets and products by promoting and encouraging their use across Marketing, R&D, Quality, and other client functions.* Develop frameworks to identify business changes driven by consumer insights and measure the resulting value.* Monitor adoption of Voice of the Consumer (VoC) analytics products across functions, providing training and education to ensure full utilisation.* Develop experimental data‐collection initiatives to capture tailored insights that inform critical client initiatives.**Skills & Experience*** Strong data storytelling skills, with the ability to translate complex analysis into clear, compelling narratives that drive decision‐making.* Advanced data‐analysis capability, with experience working on complex, high‐volume datasets to uncover trends, patterns, and actionable insights.* High attention to detail, ensuring accuracy and consistency across analyses, visuals, and presentations.* Self‐driven, proactive, and able to work independently with minimal oversight.* Proven experience as a Senior Insights Analyst or in a similar role, ideally within the Consumer Service or Consumer Care sector.* Ability to collaborate effectively with cross‐functional teams.* Experience using data‐visualisation tools such as Power BI.Location:EGY Work-at-HomeLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr
EGY Work-at-Hometime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: April 24, 2026 (13 days left to apply)job requisition id:
R1721670Job Title:Senior Insights Analyst – Global Consumer RelationsJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.**Senior Insights Analyst – Global Consumer Relations**We are seeking an ambitious, self‐driven individual who can blend strong data‐analysis expertise with sharp business understanding to deliver insights and strategic recommendations for key partners across Innovation, Manufacturing, and Commercial functions.As part of the Global Consumer Relations team, you will play a critical role in transforming the vast amount of consumer‐feedback data generated from more than 6,000 daily interactions across 84 markets into actionable insights that fuel continuous improvement and product innovation.You will collaborate directly with stakeholders to understand their priorities, deliver insight‐led storytelling, and demonstrate the value created through action.**Main Responsibilities*** Proactively analyse consumer data to identify and communicate compelling patterns in consumer behaviour to strategic partners using insight‐led storytelling.* Deliver relevant and actionable consumer insight reports in various formats on a regular basis and upon request.* Liaise with strategic partners to capture, triage, and prioritise insight needs, working closely with the Analytics Product Team to translate them into automated solutions.* Amplify the value of existing Global Consumer Relations data assets and products by promoting and encouraging their use across Marketing, R&D, Quality, and other client functions.* Develop frameworks to identify business changes driven by consumer insights and measure the resulting value.* Monitor adoption of Voice of the Consumer (VoC) analytics products across functions, providing training and education to ensure full utilisation.* Develop experimental data‐collection initiatives to capture tailored insights that inform critical client initiatives.**Skills & Experience*** Strong data storytelling skills, with the ability to translate complex analysis into clear, compelling narratives that drive decision‐making.* Advanced data‐analysis capability, with experience working on complex, high‐volume datasets to uncover trends, patterns, and actionable insights.* High attention to detail, ensuring accuracy and consistency across analyses, visuals, and presentations.* Self‐driven, proactive, and able to work independently with minimal oversight.* Proven experience as a Senior Insights Analyst or in a similar role, ideally within the Consumer Service or Consumer Care sector.* Ability to collaborate effectively with cross‐functional teams.* Experience using data‐visualisation tools such as Power BI.Location:EGY Work-at-HomeLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr