Manager Of Performance Improvement
Drury Hotels, Maplewood, MN, United States
Are you?
A hands on leader who understands hotel operations
A coach who motivates, teaches, and builds trust through collaboration
A problem solver who uses data to identify root causes and deliver practical, results driven solutions
A change agent who can balance attention to detail with delegation, manage multiple priorities, and drive meaningful outcomes
A strong communicator who can translate insights into clear, actionable recommendations
This opportunity may be a strong fit for someone looking to apply their leadership skills, business education, and analytical mindset beyond the four walls of a single hotel.
The Manager of Performance Improvement partners closely with departments such as Operations, Accounting, IT, and Brand Standards, while also collaborating with Shareholders, Directors, and Vice Presidents. It offers the opportunity to make an impact across the broader organization.
What You Can Expect From Us
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth – Mentorship, cross-training, development plans, management training, and more – over 200 internal promotions this year
Retirement – Company-matched 401(k)
Award-winning – Ranked among Newsweek's America’s Greatest Workplaces 2025
Incentives – Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Summary The Manager of Performance Improvement focuses on quality assurance, new hotel openings, and continuous improvement initiatives across the organization. This role develops, leads, and motivates Performance Improvement Specialists to uphold company expectations of quality and operational excellence. The manager recommends and drives both strategic action plans and tactical initiatives, working cross-functionally to identify, prioritize, and implement innovative, practical solutions that positively impact team members, guests, and shareholders.
The role partners closely with Learning, Accounting, DI Supply, Owners, and other key stakeholders to ensure effective collaboration and execution during new hotel openings, quality assurance visits, mystery shops, and key projects. The Manager of Performance Improvement builds strong relationships across departments, manages change effectively, and balances detailed execution with appropriate delegation to achieve results in a dynamic environment.
Basic Qualifications
Demonstrated advanced proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint, OneNote), with the ability to utilize features and functions to optimize productivity and collaboration.
Excellent written and verbal communication skills in English, with the ability to present information and respond to questions across all levels of the organization; Spanish proficiency is a plus.
Demonstrates an understanding of quantitative and qualitative measurement. Conducts cost benefit analysis and presents results.
Understands and applies appropriate change management strategies.
Displays strong organizational, problem solving, and prioritization skill; effectively collaborates with multiple departments.
Displays a proven ability to delegate, support and develop others.
Works independently, takes initiative, and demonstrates strong leadership skills.
Required Qualifications
Ability to travel up to 50% of the time or as business needs require, including occasional short-notice travel.
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A hands on leader who understands hotel operations
A coach who motivates, teaches, and builds trust through collaboration
A problem solver who uses data to identify root causes and deliver practical, results driven solutions
A change agent who can balance attention to detail with delegation, manage multiple priorities, and drive meaningful outcomes
A strong communicator who can translate insights into clear, actionable recommendations
This opportunity may be a strong fit for someone looking to apply their leadership skills, business education, and analytical mindset beyond the four walls of a single hotel.
The Manager of Performance Improvement partners closely with departments such as Operations, Accounting, IT, and Brand Standards, while also collaborating with Shareholders, Directors, and Vice Presidents. It offers the opportunity to make an impact across the broader organization.
What You Can Expect From Us
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth – Mentorship, cross-training, development plans, management training, and more – over 200 internal promotions this year
Retirement – Company-matched 401(k)
Award-winning – Ranked among Newsweek's America’s Greatest Workplaces 2025
Incentives – Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
Summary The Manager of Performance Improvement focuses on quality assurance, new hotel openings, and continuous improvement initiatives across the organization. This role develops, leads, and motivates Performance Improvement Specialists to uphold company expectations of quality and operational excellence. The manager recommends and drives both strategic action plans and tactical initiatives, working cross-functionally to identify, prioritize, and implement innovative, practical solutions that positively impact team members, guests, and shareholders.
The role partners closely with Learning, Accounting, DI Supply, Owners, and other key stakeholders to ensure effective collaboration and execution during new hotel openings, quality assurance visits, mystery shops, and key projects. The Manager of Performance Improvement builds strong relationships across departments, manages change effectively, and balances detailed execution with appropriate delegation to achieve results in a dynamic environment.
Basic Qualifications
Demonstrated advanced proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint, OneNote), with the ability to utilize features and functions to optimize productivity and collaboration.
Excellent written and verbal communication skills in English, with the ability to present information and respond to questions across all levels of the organization; Spanish proficiency is a plus.
Demonstrates an understanding of quantitative and qualitative measurement. Conducts cost benefit analysis and presents results.
Understands and applies appropriate change management strategies.
Displays strong organizational, problem solving, and prioritization skill; effectively collaborates with multiple departments.
Displays a proven ability to delegate, support and develop others.
Works independently, takes initiative, and demonstrates strong leadership skills.
Required Qualifications
Ability to travel up to 50% of the time or as business needs require, including occasional short-notice travel.
#J-18808-Ljbffr