Customer Service Representative
R & L Carriers Inc, Rock Hill, SC, United States
Customer Service Representative, $20.42 hr
1st Shift, Full-Time, Monday – Friday 8:00 AM to 4:30 PM
Location: Rock Hill, SC
Earn one week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our employee resorts.
R+L Carriers seeks a Customer Service Representative to work at our Rock Hill Service Center. The CSR is responsible for maintaining positive relationships with customers and assisting customers and other R+L employees in tracking and monitoring freight movement. Our CSRs use customer retention techniques to ensure customers feel valued and listened to, resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Requirements
Ability to work out of the China Grove facility until the Rock Hill location opens in 4-6 weeks
Strong communication/telephone skills
Able to work in a fast-paced environment
Strong critical thinking skills
Ability to deal with potentially stressful situations
General office and customer service experience
Basic knowledge of Windows, Outlook and other Microsoft products
Ability to type 30+ WPM
Preferred
2+ years of experience as a clerk or similar role in a fast pace environment
Freight logistics experience
Benefits R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believe our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
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1st Shift, Full-Time, Monday – Friday 8:00 AM to 4:30 PM
Location: Rock Hill, SC
Earn one week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our employee resorts.
R+L Carriers seeks a Customer Service Representative to work at our Rock Hill Service Center. The CSR is responsible for maintaining positive relationships with customers and assisting customers and other R+L employees in tracking and monitoring freight movement. Our CSRs use customer retention techniques to ensure customers feel valued and listened to, resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Requirements
Ability to work out of the China Grove facility until the Rock Hill location opens in 4-6 weeks
Strong communication/telephone skills
Able to work in a fast-paced environment
Strong critical thinking skills
Ability to deal with potentially stressful situations
General office and customer service experience
Basic knowledge of Windows, Outlook and other Microsoft products
Ability to type 30+ WPM
Preferred
2+ years of experience as a clerk or similar role in a fast pace environment
Freight logistics experience
Benefits R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believe our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.
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