Customer Service Representative
Step2 Co., Streetsboro, OH, United States
Customer Service Representative
Full Time Streetsboro, Streetsboro, OH, US
2 days ago Requisition ID: 1275
The Step2 Company is the largest
American manufacturer
of preschool and toddler toys and one of the world’s largest rotational molders of plastics. It’s our mission to be the leading innovator of children's products that build imaginations and enrich the family's celebration of childhood.
Job Summary The
Customer Service Representative
communicates with customers by telephone, chat, and email. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. The first point of customer contact for general inquiries like product availability, questions, complaints, pricing, orders, replacement parts, recalls, general product information, etc.
Job Duties
Builds and maintains customer loyalty by providing prompt, accurate and friendly customer service.
Answers calls, chats, and emails pertaining to consumer inquiries, complaints, replacement parts requests, product information, problem solving assembly assistance and retailers carrying Step2 products. Follow-up as required.
Enters orders via Shopify
Researches open orders to determine why an order hasn’t shipped, etc.
Completes appropriate forms for call tag returns, credit, reship processing or LTL issue follow up.
Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Thinks critically and creatively to find resolution that meets the needs of the end consumer while keeping Step2 profitability in mind.
Performs other tasks as assigned.
Qualifications and Experience Requirements
High School Diploma
2 to 3 years related work experience
Order entry experience - Shopify or other similar platforms, preferred
Superior communication and interpersonal skills
Ability to effectively communicate in a positive and comprehensive mannerAbility to multi-task, prioritize, organize, and manage time effectively
Excellent problem-solving skills are imperative
Must be able to work in a team environment as well as interact effectively with other departments
Able to work in multiple systems with strong PC skills, including MS Word & Excel
Ability to speak Spanish or French a plus.
This position will perform most job duties in an office environment where using a computer, software applications, telephone, printer, etc. are essential.
FLSA Status Non-exempt
What are the perks?
401k with Employer Match
Company Paid Life & Disability Insurance
Adoption Assistance
Medical, Dental and Vision
Premium FREE Medical Plan Option
Employee Discount
10 Paid Holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#J-18808-Ljbffr
2 days ago Requisition ID: 1275
The Step2 Company is the largest
American manufacturer
of preschool and toddler toys and one of the world’s largest rotational molders of plastics. It’s our mission to be the leading innovator of children's products that build imaginations and enrich the family's celebration of childhood.
Job Summary The
Customer Service Representative
communicates with customers by telephone, chat, and email. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. The first point of customer contact for general inquiries like product availability, questions, complaints, pricing, orders, replacement parts, recalls, general product information, etc.
Job Duties
Builds and maintains customer loyalty by providing prompt, accurate and friendly customer service.
Answers calls, chats, and emails pertaining to consumer inquiries, complaints, replacement parts requests, product information, problem solving assembly assistance and retailers carrying Step2 products. Follow-up as required.
Enters orders via Shopify
Researches open orders to determine why an order hasn’t shipped, etc.
Completes appropriate forms for call tag returns, credit, reship processing or LTL issue follow up.
Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Thinks critically and creatively to find resolution that meets the needs of the end consumer while keeping Step2 profitability in mind.
Performs other tasks as assigned.
Qualifications and Experience Requirements
High School Diploma
2 to 3 years related work experience
Order entry experience - Shopify or other similar platforms, preferred
Superior communication and interpersonal skills
Ability to effectively communicate in a positive and comprehensive mannerAbility to multi-task, prioritize, organize, and manage time effectively
Excellent problem-solving skills are imperative
Must be able to work in a team environment as well as interact effectively with other departments
Able to work in multiple systems with strong PC skills, including MS Word & Excel
Ability to speak Spanish or French a plus.
This position will perform most job duties in an office environment where using a computer, software applications, telephone, printer, etc. are essential.
FLSA Status Non-exempt
What are the perks?
401k with Employer Match
Company Paid Life & Disability Insurance
Adoption Assistance
Medical, Dental and Vision
Premium FREE Medical Plan Option
Employee Discount
10 Paid Holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#J-18808-Ljbffr