Hospitality Specialist
Capital Vacations, Hollywood Beach, CA, United States
Opportunity for career advancement in a fast-paced, growth-oriented organization!
Key Details
Pay- $18/hr
Schedule- 3 PM-11 PM
Bilingual Preferred
Selected Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long-term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Job Overview We are seeking a highly motivated and customer‑focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring an exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
Key Responsibilities
Responsible for the efficient and courteous operations of the front desk.
Responsible for checking guests in/out, collecting balances, posting appropriate room charges, making reservations, room moves, and stay‑over requests to ensure guest satisfaction. Check online travel agents for inbound rentals. Run reports and correct errors before guest check‑in. Prepare night audit daily, and respond to any online reviews.
Answer and transfer calls from the switchboard using proper telephone etiquette and provide information on local restaurants and attractions.
Make courtesy calls and follow‑up calls to resolve all guest issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented.
Coordinate with all other departments to ensure a smooth response to guest requests.
Process all incoming revenue from all departments daily, open and close the credit card machines and cashier audit reports, balance the cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Perform daily post‑office and banking runs.
Perform any other inventory management changes as directed by the supervisor or manager.
Prepare check‑in packets for the upcoming week and order office supplies as needed.
Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
All other duties as assigned.
Responsibilities listed may not include all tasks or apply to all resort locations. An official job description will be provided and signed on the first day of employment.
Equal Employment Opportunity Statement Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
What You Can Expect At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us fulfil our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Qualifications
High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure
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Pay- $18/hr
Schedule- 3 PM-11 PM
Bilingual Preferred
Selected Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long-term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Job Overview We are seeking a highly motivated and customer‑focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring an exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
Key Responsibilities
Responsible for the efficient and courteous operations of the front desk.
Responsible for checking guests in/out, collecting balances, posting appropriate room charges, making reservations, room moves, and stay‑over requests to ensure guest satisfaction. Check online travel agents for inbound rentals. Run reports and correct errors before guest check‑in. Prepare night audit daily, and respond to any online reviews.
Answer and transfer calls from the switchboard using proper telephone etiquette and provide information on local restaurants and attractions.
Make courtesy calls and follow‑up calls to resolve all guest issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented.
Coordinate with all other departments to ensure a smooth response to guest requests.
Process all incoming revenue from all departments daily, open and close the credit card machines and cashier audit reports, balance the cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Perform daily post‑office and banking runs.
Perform any other inventory management changes as directed by the supervisor or manager.
Prepare check‑in packets for the upcoming week and order office supplies as needed.
Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
All other duties as assigned.
Responsibilities listed may not include all tasks or apply to all resort locations. An official job description will be provided and signed on the first day of employment.
Equal Employment Opportunity Statement Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
What You Can Expect At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us fulfil our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Qualifications
High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure
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