Investor Services Manager - PA-CC-Q2-2006- R004
SS&C Technologies, Inc., Salt Lake City, UT, United States
Investor Services Supervisor
Location: Kansas City, MO - Hybrid/Remote
What You Will Get To Do
Monitor employee productivity and provide constructive feedback and coaching
Communicate organizational messages from upper management to the team and vice versa; ensure understanding and commitment towards organizational and division goals.
Complete regular one‑on‑one performance discussions and annual reviews.
Work closely with other supervisors and managers to prepare for client meetings and other activities to ensure client satisfaction.
Motivate employees and create solutions to increase employee morale and satisfaction. Ensure adherence to legal and company policies and procedures; undertake disciplinary actions if the need arises.
Understand daily shareholder/participant requests and know what is needed to complete those requests/inquiries.
What You Will Bring
Bachelor's degree or 2 years of related industry and leadership experience preferred
Working knowledge of financial services industry preferred.
Thorough knowledge of transfer agency operations policies, procedures and legals.
Leadership skills utilized to effectively monitor and develop subordinates to ensure smooth operations of the department, including training, evaluation and communication of expectations, requirements and results, and ensuring implementation and consistent application of corporate policies, procedures, and quality standards.
Decision‑making, prioritization and delegation skills are required to effectively manage daily operations. Planning and goal‑setting skills are required to ensure the highest client service levels are provided.
Ability to listen and communicate clearly and effectively, both verbally and in writing, to present, discuss and advise clients, subordinates, upper management and other internal departments. Presentation skills are required to participate in client visits and presentations.
Why You Will Love It Here
Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future : 401k Matching Program, Professional Development Reimbursement
Work/Life Balance : Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training : Hands‑On, Team‑Customized, including SS&C University
Extra Perks : Discounts on fitness clubs, travel and more!
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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What You Will Get To Do
Monitor employee productivity and provide constructive feedback and coaching
Communicate organizational messages from upper management to the team and vice versa; ensure understanding and commitment towards organizational and division goals.
Complete regular one‑on‑one performance discussions and annual reviews.
Work closely with other supervisors and managers to prepare for client meetings and other activities to ensure client satisfaction.
Motivate employees and create solutions to increase employee morale and satisfaction. Ensure adherence to legal and company policies and procedures; undertake disciplinary actions if the need arises.
Understand daily shareholder/participant requests and know what is needed to complete those requests/inquiries.
What You Will Bring
Bachelor's degree or 2 years of related industry and leadership experience preferred
Working knowledge of financial services industry preferred.
Thorough knowledge of transfer agency operations policies, procedures and legals.
Leadership skills utilized to effectively monitor and develop subordinates to ensure smooth operations of the department, including training, evaluation and communication of expectations, requirements and results, and ensuring implementation and consistent application of corporate policies, procedures, and quality standards.
Decision‑making, prioritization and delegation skills are required to effectively manage daily operations. Planning and goal‑setting skills are required to ensure the highest client service levels are provided.
Ability to listen and communicate clearly and effectively, both verbally and in writing, to present, discuss and advise clients, subordinates, upper management and other internal departments. Presentation skills are required to participate in client visits and presentations.
Why You Will Love It Here
Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future : 401k Matching Program, Professional Development Reimbursement
Work/Life Balance : Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training : Hands‑On, Team‑Customized, including SS&C University
Extra Perks : Discounts on fitness clubs, travel and more!
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
#J-18808-Ljbffr