Customer Service Representative
SafeRack, Sumter, SC, United States
Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken.Provides assistance / coordination between internal SafeRack departments and external customers.Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities
Orders:Enter, update and process sales orders, purchase orders, etc. in system
Sales Calls/Email Correspondence:Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary.
Returned Product:Processes returned product (warranty/repair).Distributes accordingly, ensuring capture of warranty information.
Customer Information:Assists in the entering of information for customers, distributors and updates information as necessary.
Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads.
Responsibilities that may be assigned to individual CSRs:office supplies, proofing orders, vendor literature, processing assigned to email distribution lists, etc.
Other responsibilities as assigned or required.
Skills and Experience Required A results oriented individual who thrives working in a fast-paced environment
Strong written and verbal communication skills
Ability to problem-solve, detail oriented, accurate
Education: High School Diploma or GED
3+ years Customer Service experience
Experience with Microsoft Office – Outlook, Word, Excel
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Key Responsibilities
Orders:Enter, update and process sales orders, purchase orders, etc. in system
Sales Calls/Email Correspondence:Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary.
Returned Product:Processes returned product (warranty/repair).Distributes accordingly, ensuring capture of warranty information.
Customer Information:Assists in the entering of information for customers, distributors and updates information as necessary.
Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads.
Responsibilities that may be assigned to individual CSRs:office supplies, proofing orders, vendor literature, processing assigned to email distribution lists, etc.
Other responsibilities as assigned or required.
Skills and Experience Required A results oriented individual who thrives working in a fast-paced environment
Strong written and verbal communication skills
Ability to problem-solve, detail oriented, accurate
Education: High School Diploma or GED
3+ years Customer Service experience
Experience with Microsoft Office – Outlook, Word, Excel
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