Customer Service Representative
CRH, Lawrenceville, GA, United States
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow‑up and resolution of client inquiries or issues.
Job Responsibilities
Assist customers with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk‑in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e‑mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
At least a high school diploma /equivalent or comparable in related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem‑solving skills
Experience with multi‑line phone system
Pleasant phone personality
Ability to multi‑task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Compensation
$19–$22/hr based on experience
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Equal Opportunity Statement Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr
Job Responsibilities
Assist customers with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk‑in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e‑mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
At least a high school diploma /equivalent or comparable in related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem‑solving skills
Experience with multi‑line phone system
Pleasant phone personality
Ability to multi‑task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Compensation
$19–$22/hr based on experience
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Equal Opportunity Statement Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr