Customer Service Representative
Blade HQ, Iowa, LA, United States
Job Title: Customer Service Representative
Dept: Customer Service
Reports to: Customer Service Manager (Jeanna Anderson)
Job Summary Here at Blade HQ, our knife community is our #1 priority. As a Customer Service Representative, you will provide outstanding service by creating a positive experience for our client base of friendly people who love sharp and pointy things. This can include anything from answering phones and emails, educating customers on our wide variety of products, or working with in‑store patrons to safely test and purchase their perfect blade.
Responsibilities
Assist customers in placing, updating, tracking, and canceling their orders
Answer customer inquiries about our products and provide recommendations
Advise customers on and aid them in returning items
Help customers with their user accounts
Responsibly handle cash drawer and report inaccuracies
Strive to continuously learn about our company and the products we offer
Communicate errors reported by customers to management
Other tasks as assigned by management
Skills
Fluent in spoken and written English
A desire to practice empathy and patience with all customers and peers
Ability to utilize problem‑solving for prompt decisions and conflict resolution
An aptitude for quick and clear communication
Proficiency in time‑management and task prioritization
Intermediate computer literacy (or willingness to learn)
Physical Demands
Sitting for long periods of time
Standing for long periods of time
Consistent use of keyboard and mouse
Looking at a computer screen for a long period of time
Safe inspection of knives and other edged cutting tools
Work Environment
On‑site
General office/cubical environment
General showroom environment
Education and Experience
Required - Must be 18 years or older with a High School diploma, GED or equivalent
Preferred - Previous customer service experience
Position Type/Expected Hours of Work
Full-time, hourly
on-exempt
40hrs per week
10am to 7pm, Monday through Friday
Pay: $15.00/hr
Blade HQ is an equal opportunity employer. All employment decisions at Blade HQ are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Benefits
Excellent benefits:
100% paid Medical for employees
50% paid Dental and Vision
Free Employee life insurance
3 weeks of PTO given up front with 5 weeks of possible PTO
Additional PTO for life events
Retirement up to 4% match
Short- and Long‑term disability
Other voluntary benefit options
Employee Assistance Program (EAP)
Company paid events
Regular company paid lunches
Free Snacks, Soda, Ice, and Coffee
Employee discounts on all products
Casual dress code
And much MORE!
#J-18808-Ljbffr
Dept: Customer Service
Reports to: Customer Service Manager (Jeanna Anderson)
Job Summary Here at Blade HQ, our knife community is our #1 priority. As a Customer Service Representative, you will provide outstanding service by creating a positive experience for our client base of friendly people who love sharp and pointy things. This can include anything from answering phones and emails, educating customers on our wide variety of products, or working with in‑store patrons to safely test and purchase their perfect blade.
Responsibilities
Assist customers in placing, updating, tracking, and canceling their orders
Answer customer inquiries about our products and provide recommendations
Advise customers on and aid them in returning items
Help customers with their user accounts
Responsibly handle cash drawer and report inaccuracies
Strive to continuously learn about our company and the products we offer
Communicate errors reported by customers to management
Other tasks as assigned by management
Skills
Fluent in spoken and written English
A desire to practice empathy and patience with all customers and peers
Ability to utilize problem‑solving for prompt decisions and conflict resolution
An aptitude for quick and clear communication
Proficiency in time‑management and task prioritization
Intermediate computer literacy (or willingness to learn)
Physical Demands
Sitting for long periods of time
Standing for long periods of time
Consistent use of keyboard and mouse
Looking at a computer screen for a long period of time
Safe inspection of knives and other edged cutting tools
Work Environment
On‑site
General office/cubical environment
General showroom environment
Education and Experience
Required - Must be 18 years or older with a High School diploma, GED or equivalent
Preferred - Previous customer service experience
Position Type/Expected Hours of Work
Full-time, hourly
on-exempt
40hrs per week
10am to 7pm, Monday through Friday
Pay: $15.00/hr
Blade HQ is an equal opportunity employer. All employment decisions at Blade HQ are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Benefits
Excellent benefits:
100% paid Medical for employees
50% paid Dental and Vision
Free Employee life insurance
3 weeks of PTO given up front with 5 weeks of possible PTO
Additional PTO for life events
Retirement up to 4% match
Short- and Long‑term disability
Other voluntary benefit options
Employee Assistance Program (EAP)
Company paid events
Regular company paid lunches
Free Snacks, Soda, Ice, and Coffee
Employee discounts on all products
Casual dress code
And much MORE!
#J-18808-Ljbffr