Customer Service Representative - UniFirst
UniFirst Corporation, Kansas City, MO, United States
About the Role
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. The role is a 5‑day work week with Saturday and Sunday off. On‑the‑job training is provided. What You’ll Be Doing
Assist customers by answering questions related to accounts, procedures, and services via telephone or email. Provide excellent customer service to both customers and UniFirst personnel. Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process. Partner with and provide administrative support to UniFirst’s Sales Department. Perform basic data entry and other administrative duties. Qualifications
Minimum 2 years of customer service experience in an administrative setting (preferred). Prior accounts receivable experience highly encouraged. High school diploma or GED equivalent recommended. Verbal and written communication skills with professional telephone and email etiquette. Essential skills: active listener, responsive, personable. Computer skills: proficient with Microsoft Office (Outlook, Excel, Word, Teams, etc.). Time management and organizational skills with attention to detail. Collaborative, team‑player capable of working independently. Problem solver in a dynamic environment. Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing). Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods. Benefits
On‑the‑job training, 401(k) with company match, profit sharing, health insurance, employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, employee referral bonuses. Pay & Benefits
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. Training and Career Mobility
We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You’ll receive on‑the‑job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. The company offers significant avenues for personal development and growth. Diversity and Community Culture
UniFirst is an inclusive environment with a diverse mix of cultures, personalities, and backgrounds. Our community culture is unique and sets us apart. Equal Opportunity
UniFirst is an equal‑opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
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UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. The role is a 5‑day work week with Saturday and Sunday off. On‑the‑job training is provided. What You’ll Be Doing
Assist customers by answering questions related to accounts, procedures, and services via telephone or email. Provide excellent customer service to both customers and UniFirst personnel. Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process. Partner with and provide administrative support to UniFirst’s Sales Department. Perform basic data entry and other administrative duties. Qualifications
Minimum 2 years of customer service experience in an administrative setting (preferred). Prior accounts receivable experience highly encouraged. High school diploma or GED equivalent recommended. Verbal and written communication skills with professional telephone and email etiquette. Essential skills: active listener, responsive, personable. Computer skills: proficient with Microsoft Office (Outlook, Excel, Word, Teams, etc.). Time management and organizational skills with attention to detail. Collaborative, team‑player capable of working independently. Problem solver in a dynamic environment. Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing). Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods. Benefits
On‑the‑job training, 401(k) with company match, profit sharing, health insurance, employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, employee referral bonuses. Pay & Benefits
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. Training and Career Mobility
We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You’ll receive on‑the‑job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. The company offers significant avenues for personal development and growth. Diversity and Community Culture
UniFirst is an inclusive environment with a diverse mix of cultures, personalities, and backgrounds. Our community culture is unique and sets us apart. Equal Opportunity
UniFirst is an equal‑opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
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