Lead Development Representative – Tempe, AZ
DHL Express (USA), Inc., Tempe, AZ, United States
Sales, Lead Qualification Agents will qualify leads by telephone and refer to the appropriate sales teams. They will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.
Key Responsibilities
Executes telephone calls to establish and qualify leads and prospects for the sales force
Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
Handles inquiries generated by advertising
Records customer information and maintains data records in appropriate tool
Ensures information is recorded timely, accurately and in a clear understandable manner
Coordinates work activities to achieve the volume expected to meet operational requirements
Cultivating new qualified leads through both cold and warm calls (outbound/inbound)
Skills & Qualifications
Entry level position offering career growth opportunities into DHL’s Sales organization
BA/BS degree or currently pursuing a bachelor’s degree preferred
Excellent oral communication skill
Inbound and outbound calling experience a plus
Strong PC skills and a working knowledge of MS Office and CRM
Strong ability to actively listen and determine customer’s needs
Highly motivated, competitive, self-starter
Bilingual (Spanish) a plus
Employee Benefits & Incentives
Competitive Pay
Bonus/Incentive Programs
Retirement Savings — 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off — Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
*DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
Key Responsibilities
Executes telephone calls to establish and qualify leads and prospects for the sales force
Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
Handles inquiries generated by advertising
Records customer information and maintains data records in appropriate tool
Ensures information is recorded timely, accurately and in a clear understandable manner
Coordinates work activities to achieve the volume expected to meet operational requirements
Cultivating new qualified leads through both cold and warm calls (outbound/inbound)
Skills & Qualifications
Entry level position offering career growth opportunities into DHL’s Sales organization
BA/BS degree or currently pursuing a bachelor’s degree preferred
Excellent oral communication skill
Inbound and outbound calling experience a plus
Strong PC skills and a working knowledge of MS Office and CRM
Strong ability to actively listen and determine customer’s needs
Highly motivated, competitive, self-starter
Bilingual (Spanish) a plus
Employee Benefits & Incentives
Competitive Pay
Bonus/Incentive Programs
Retirement Savings — 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off — Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
*DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr