First-Line IT Service Desk Analyst — Rapid, Quality Support

A technology services company in West Virginia is seeking an IT Service Desk professional to deliver exceptional customer service. Key responsibilities include managing calls in accordance with SLA targets, participating in knowledge sharing, and maintaining IT Service Desk processes. The ideal candidate should have 3-4 years of experience in IT or customer support, possess strong problem-solving and communication skills, and be familiar with ITSM tools. A passion for emerging technologies is also beneficial. #J-18808-Ljbffr