Customer Service Representative
Illinoiscomptroller, Sparta, NJ, United States
Diversity Statement
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.
Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a reasonable accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under "My Documents → Additional Documents" section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514.
Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g., H‑1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM‑designated degree program for F‑1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.
Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Job Requisition ID: 55144
Opening Date: 04/10/2026
Closing Date: 04/24/2026
Agency: Department of Natural Resources
Class Title: CONTRACTUAL WORKER – 10000
Salary: $15–$20/hr.
Job Type: Hourly
Category: Full Time
County: Randolph
Number of Vacancies: Up to 7
Bargaining Unit Code: None
Position Overview The Customer Service Representatives explain shooting options available that day and future days; sell targets and collect appropriate fees; make proper change; give customer the proper amount of tokens or load sale to Promatic card when applicable; answer phone calls; fill out daily report forms; file Facility Use Agreements and make appropriate arrangements for the event based on the needs of the lessee, including contact with personnel needed to staff for scheduled shoots; light housekeeping as needed; stock office supplies as needed, handle shipping and receiving. Perform other duties as assigned which are reasonably within scope of duties enumerated above.
Essential Functions
Explain events in detail to customers, in person, email and over the phone.
Sell targets, collect appropriate fees, make proper change, turn in the proper amount of revenue to manager.
Provide customers with proper number of coins/targets or loaded Promatic card when needed.
Send/receive emails and assist with event staffing calls as directed by manager.
Complete daily report forms and daily clerical duties.
Perform light housekeeping and stocking of supplies, as needed.
Perform other WSRC duties as assigned which are reasonably within scope of duties enumerated above.
Minimum Qualifications
Requires knowledge, skill and mental development equivalent to a minimum of an 8th grade education.
Preferred Qualifications
Prefers knowledge of basic office equipment, personal computers, and can create a Word document or Excel spreadsheet.
Prefers ability to understand and follow simple oral and written instructions.
Willingness to learn shooting discipline rules and regulations.
Employment Conditions
Minimum of 16 years old possessing a valid driver’s license.
Requires ability to legally be around firearms.
Requires physical condition and ability to perform position responsibilities.
Requires availability to work most weekends, with some nights or holidays for events.
Ability to work schedule to meet the needs of the WSRC with some long shifts up to 10 hours.
Requires completion of a background check and self‑disclosure criminal history.
Work Hours Various (includes weekends, nights, holidays, and potential for long shifts for shooting events).
Contact Information Headquarter Location: World Shooting & Recreational Complex, 1 Main Event Ln, Sparta, Illinois, 62286
Work County: Randolph
Agency Contact: Vicky Fowler
Email: vicky.fowler@illinois.gov
Phone #: 217‑785‑5387
Posting Group Environmental & Natural Resources
#J-18808-Ljbffr
Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a reasonable accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under "My Documents → Additional Documents" section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514.
Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g., H‑1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM‑designated degree program for F‑1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.
Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Job Requisition ID: 55144
Opening Date: 04/10/2026
Closing Date: 04/24/2026
Agency: Department of Natural Resources
Class Title: CONTRACTUAL WORKER – 10000
Salary: $15–$20/hr.
Job Type: Hourly
Category: Full Time
County: Randolph
Number of Vacancies: Up to 7
Bargaining Unit Code: None
Position Overview The Customer Service Representatives explain shooting options available that day and future days; sell targets and collect appropriate fees; make proper change; give customer the proper amount of tokens or load sale to Promatic card when applicable; answer phone calls; fill out daily report forms; file Facility Use Agreements and make appropriate arrangements for the event based on the needs of the lessee, including contact with personnel needed to staff for scheduled shoots; light housekeeping as needed; stock office supplies as needed, handle shipping and receiving. Perform other duties as assigned which are reasonably within scope of duties enumerated above.
Essential Functions
Explain events in detail to customers, in person, email and over the phone.
Sell targets, collect appropriate fees, make proper change, turn in the proper amount of revenue to manager.
Provide customers with proper number of coins/targets or loaded Promatic card when needed.
Send/receive emails and assist with event staffing calls as directed by manager.
Complete daily report forms and daily clerical duties.
Perform light housekeeping and stocking of supplies, as needed.
Perform other WSRC duties as assigned which are reasonably within scope of duties enumerated above.
Minimum Qualifications
Requires knowledge, skill and mental development equivalent to a minimum of an 8th grade education.
Preferred Qualifications
Prefers knowledge of basic office equipment, personal computers, and can create a Word document or Excel spreadsheet.
Prefers ability to understand and follow simple oral and written instructions.
Willingness to learn shooting discipline rules and regulations.
Employment Conditions
Minimum of 16 years old possessing a valid driver’s license.
Requires ability to legally be around firearms.
Requires physical condition and ability to perform position responsibilities.
Requires availability to work most weekends, with some nights or holidays for events.
Ability to work schedule to meet the needs of the WSRC with some long shifts up to 10 hours.
Requires completion of a background check and self‑disclosure criminal history.
Work Hours Various (includes weekends, nights, holidays, and potential for long shifts for shooting events).
Contact Information Headquarter Location: World Shooting & Recreational Complex, 1 Main Event Ln, Sparta, Illinois, 62286
Work County: Randolph
Agency Contact: Vicky Fowler
Email: vicky.fowler@illinois.gov
Phone #: 217‑785‑5387
Posting Group Environmental & Natural Resources
#J-18808-Ljbffr