Customer Service Representative II - Bilingual
Monterey-Salinas Transit District, Monterey, CA, United States
Customer Service Representative II – Bilingual
Salary: $22.07 - $31.22 / hour
Essential Functions
Communicate clearly and effectively both verbally and in written form.
Provide excellent customer service by giving information in a clear, accurate, courteous, and professional manner.
Provide information to the public via phone, internet, person-to-person, TDD, and relay calls.
Sell bus passes and ticket books, process and balance fare sales, and audit credit card and cash transactions.
Utilize specialized equipment such as ticketing machines, cash registers, and photo‑identification printers.
Process incoming and outgoing mail and delivery of interoffice mail.
Maintain records of lost and found items.
Receive, record, and address customer complaints and compliments.
Maintain confidentiality of materials, records, files, and other privileged information.
Process Courtesy Cards for customers with disabilities, veterans, and seniors.
Provide information to customers submitting RIDES applications.
Assist with processing and printing MST‑issued identification cards for mobility programs.
Establish and maintain effective working relationships within the Customer Service department and with other departments, agencies, suppliers, vendors, and the public.
Monitor and verify the accuracy of on‑street schedule displays.
Maintain and update customer mailing lists and support the distribution of marketing materials and surveys.
Provide accurate bilingual interpretation for customer interactions at public events, agency and public meetings, and act as the main point of contact for translation of agency marketing and/or communication materials.
Provide in‑person customer service support at transit center windows as needed.
Coordinate, support, and participate in community outreach initiatives and campaigns, including public events, sponsorships, and promotional activities, under the direction of the Customer Service and Community Relations Supervisor.
Contribute to the development and execution of special projects related to marketing, promotional campaigns, and community engagement.
Perform other duties as assigned.
Required Knowledge, Skills, and Abilities
Strong understanding of transit services.
Effective verbal and written communication skills.
Full professional bilingual fluency (verbal and written) in English and Spanish.
Experience providing clear and accurate bilingual interpretation in English and Spanish.
Ability to work weekend and evening events as required.
Minimum Qualifications & Requirements
High school completion and a minimum of two years of customer service or community outreach experience.
Alternatively, a combination of education and experience that provides desirable knowledge, skills, and abilities.
Valid California driver’s license at the time of application.
Equal Opportunity Employer Statement Monterey‑Salinas Transit values diversity in the workplace and is an Equal Opportunity Employer.
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Salary: $22.07 - $31.22 / hour
Essential Functions
Communicate clearly and effectively both verbally and in written form.
Provide excellent customer service by giving information in a clear, accurate, courteous, and professional manner.
Provide information to the public via phone, internet, person-to-person, TDD, and relay calls.
Sell bus passes and ticket books, process and balance fare sales, and audit credit card and cash transactions.
Utilize specialized equipment such as ticketing machines, cash registers, and photo‑identification printers.
Process incoming and outgoing mail and delivery of interoffice mail.
Maintain records of lost and found items.
Receive, record, and address customer complaints and compliments.
Maintain confidentiality of materials, records, files, and other privileged information.
Process Courtesy Cards for customers with disabilities, veterans, and seniors.
Provide information to customers submitting RIDES applications.
Assist with processing and printing MST‑issued identification cards for mobility programs.
Establish and maintain effective working relationships within the Customer Service department and with other departments, agencies, suppliers, vendors, and the public.
Monitor and verify the accuracy of on‑street schedule displays.
Maintain and update customer mailing lists and support the distribution of marketing materials and surveys.
Provide accurate bilingual interpretation for customer interactions at public events, agency and public meetings, and act as the main point of contact for translation of agency marketing and/or communication materials.
Provide in‑person customer service support at transit center windows as needed.
Coordinate, support, and participate in community outreach initiatives and campaigns, including public events, sponsorships, and promotional activities, under the direction of the Customer Service and Community Relations Supervisor.
Contribute to the development and execution of special projects related to marketing, promotional campaigns, and community engagement.
Perform other duties as assigned.
Required Knowledge, Skills, and Abilities
Strong understanding of transit services.
Effective verbal and written communication skills.
Full professional bilingual fluency (verbal and written) in English and Spanish.
Experience providing clear and accurate bilingual interpretation in English and Spanish.
Ability to work weekend and evening events as required.
Minimum Qualifications & Requirements
High school completion and a minimum of two years of customer service or community outreach experience.
Alternatively, a combination of education and experience that provides desirable knowledge, skills, and abilities.
Valid California driver’s license at the time of application.
Equal Opportunity Employer Statement Monterey‑Salinas Transit values diversity in the workplace and is an Equal Opportunity Employer.
#J-18808-Ljbffr