Assistant Store Director
Albertsons Companies, Boise, ID, United States
PURPOSE
Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the Grocery Department (including Frozen, Dairy & Liquor/Beer), supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division Management.
DUTIES AND RESPONSIBILITIES
Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store.
Responsible for total store operations and directing employees throughout the store, as well as department managers, in the absence of or as needed by the Store Director.
Primary duty is management of the Grocery Department. Plans, organizes and directs day‑to‑day operations of the Grocery department, including dairy and frozen food sections. Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
Maintains in‑stock conditions, ensures compliance with code date, cleanliness, sanitation, safety and security standards. Controls pricing by following established division pricing guidelines and ensuring compliance with coupon and discount policies.
Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink, supervises and participates in store inventory counts, establishes Grocery Department operating procedures, and implements emergency procedures when necessary.
Orders grocery product and maintains inventory levels according to Division directives. Supervises processing of all reclamation. Maintains orderly and in‑stock conditions in back room, sales floor and all grocery department areas.
Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products; may utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received. Handles positive customer and vendor relations, engages in suggestive selling and other sales techniques.
Monitors daily log sheet, purchase report, actual versus projected sales and labor.
Prepares and displays appropriate product signage.
Under direction of the Store Director, directs the work of all Grocery Department employees. Schedules employees to ensure adequate coverage and service levels. Motivates, trains and participates in hiring of all Grocery Department personnel.
Monitors employee performance and recommends personnel action such as hiring, firing, layoff, promotion, demotion and disciplinary action. Builds and maintains employee morale, resolves complaints, reports serious policy violations to the Store Director, and assists in handling them appropriately.
Identifies employees with high potential for advancement opportunities.
Understands the store and Grocery Department Profit and Loss statement and plans department promotions accordingly.
Frequent communication of sales goals, department performance and sales opportunities to department employees to ensure positive results.
Answers and responds to incoming telephone calls, resolves customer complaints and reports to the Store Director as appropriate.
Maintains confidentiality concerning employees, store sales and Company information.
Maintains accurate department records.
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
Attends required training and sales meetings.
PHYSICAL AND GENERAL REQUIREMENTS
Provides feedback and recommendations to Store Director, District Manager or VP of Operations, and Division Management on operational issues.
Extensive retail background with prior management experience related to retail operations. Thorough understanding of overall Company practices, policies and procedures.
Strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and to maintain composure in dealing with customers and co‑workers. Knowledge of employment laws and workplace practices. Interacts effectively with all levels of personnel.
Strong business and financial knowledge.
Ability to identify needs, problems and opportunities and to make effective short and long‑term plans, implementing them to maximize sales and gross margins. Knowledge of every position in the store, basic math, accounting, computer software, and state and federal regulations. Extensive working knowledge of profit and loss statements and emergency plans for disasters, accidents or uncommon events.
Occasional manual work such as setting up displays, operating a cash register and assisting other departments. Stands and walks for long periods. Occasionally reaches, lifts, stacks and maneuvers objects up to 50 lbs. Occasionally pushes and pulls fully loaded hand trucks or pallet jacks. Able to cover various positions throughout the store as required.
Mental alertness required to ensure safe, accurate completion of work activities and repetitive accuracy.
May utilize cleaning supplies and safety cutters.
Occasional travel, including overnight travel, may be required. May work nights, weekends and holidays. Regular attendance required.
Complies with and ensures compliance with Company grooming standards and dress code.
WORK ENVIRONMENT Working conditions consist of a temperature‑controlled store environment. Employees may occasionally be exposed to temperatures of approximately -20°F, 28°F, 35°F while handling products in freezers, coolers and display cases, and temperatures up to 400°F while handling products in ovens, hot cases and fryers. Occasional exposure to the outdoor environment with varying temperatures may occur.
BENEFITS
Great pay
Flexible schedule
Training
Opportunities for career development
Health and welfare benefits for eligible employees
Leisure time activity discounts
Albertsons Safeway has always been a people‑oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world‑class customer service each and every day.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
The Company is an equal opportunity employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
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DUTIES AND RESPONSIBILITIES
Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store.
Responsible for total store operations and directing employees throughout the store, as well as department managers, in the absence of or as needed by the Store Director.
Primary duty is management of the Grocery Department. Plans, organizes and directs day‑to‑day operations of the Grocery department, including dairy and frozen food sections. Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards.
Maintains in‑stock conditions, ensures compliance with code date, cleanliness, sanitation, safety and security standards. Controls pricing by following established division pricing guidelines and ensuring compliance with coupon and discount policies.
Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink, supervises and participates in store inventory counts, establishes Grocery Department operating procedures, and implements emergency procedures when necessary.
Orders grocery product and maintains inventory levels according to Division directives. Supervises processing of all reclamation. Maintains orderly and in‑stock conditions in back room, sales floor and all grocery department areas.
Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products; may utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received. Handles positive customer and vendor relations, engages in suggestive selling and other sales techniques.
Monitors daily log sheet, purchase report, actual versus projected sales and labor.
Prepares and displays appropriate product signage.
Under direction of the Store Director, directs the work of all Grocery Department employees. Schedules employees to ensure adequate coverage and service levels. Motivates, trains and participates in hiring of all Grocery Department personnel.
Monitors employee performance and recommends personnel action such as hiring, firing, layoff, promotion, demotion and disciplinary action. Builds and maintains employee morale, resolves complaints, reports serious policy violations to the Store Director, and assists in handling them appropriately.
Identifies employees with high potential for advancement opportunities.
Understands the store and Grocery Department Profit and Loss statement and plans department promotions accordingly.
Frequent communication of sales goals, department performance and sales opportunities to department employees to ensure positive results.
Answers and responds to incoming telephone calls, resolves customer complaints and reports to the Store Director as appropriate.
Maintains confidentiality concerning employees, store sales and Company information.
Maintains accurate department records.
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
Attends required training and sales meetings.
PHYSICAL AND GENERAL REQUIREMENTS
Provides feedback and recommendations to Store Director, District Manager or VP of Operations, and Division Management on operational issues.
Extensive retail background with prior management experience related to retail operations. Thorough understanding of overall Company practices, policies and procedures.
Strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and to maintain composure in dealing with customers and co‑workers. Knowledge of employment laws and workplace practices. Interacts effectively with all levels of personnel.
Strong business and financial knowledge.
Ability to identify needs, problems and opportunities and to make effective short and long‑term plans, implementing them to maximize sales and gross margins. Knowledge of every position in the store, basic math, accounting, computer software, and state and federal regulations. Extensive working knowledge of profit and loss statements and emergency plans for disasters, accidents or uncommon events.
Occasional manual work such as setting up displays, operating a cash register and assisting other departments. Stands and walks for long periods. Occasionally reaches, lifts, stacks and maneuvers objects up to 50 lbs. Occasionally pushes and pulls fully loaded hand trucks or pallet jacks. Able to cover various positions throughout the store as required.
Mental alertness required to ensure safe, accurate completion of work activities and repetitive accuracy.
May utilize cleaning supplies and safety cutters.
Occasional travel, including overnight travel, may be required. May work nights, weekends and holidays. Regular attendance required.
Complies with and ensures compliance with Company grooming standards and dress code.
WORK ENVIRONMENT Working conditions consist of a temperature‑controlled store environment. Employees may occasionally be exposed to temperatures of approximately -20°F, 28°F, 35°F while handling products in freezers, coolers and display cases, and temperatures up to 400°F while handling products in ovens, hot cases and fryers. Occasional exposure to the outdoor environment with varying temperatures may occur.
BENEFITS
Great pay
Flexible schedule
Training
Opportunities for career development
Health and welfare benefits for eligible employees
Leisure time activity discounts
Albertsons Safeway has always been a people‑oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world‑class customer service each and every day.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
The Company is an equal opportunity employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
#J-18808-Ljbffr