Customer Service Representative
Oldcastle APG, Lebanon, NH, United States
Overview
Job ID: 519474. Oldcastle® APG, a CRH Company, is North America\'s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer\'s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk-in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
High school diploma / equivalent
At least 1 year of related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office Suite
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi-task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk-in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualifications
High school diploma / equivalent
At least 1 year of related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office Suite
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi-task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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