Distribution Customer Service Representative
NFI, Las Vegas, NV, United States
Overview
Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts, handling complaints, routing telephone calls, greeting visitors, scheduling, and other clerical duties as directed by the Customer Service Supervisor or Office Manager.
Responsibilities
Interacts with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
Processes and inputs all customer orders.
Produces stock reports to check for product availability.
Produces all related paperwork and necessary information required for customer work orders.
Coordinates special and last‑minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
Provides follow‑up with other departments to ensure service standards are being met.
Assures proper invoicing of accounts by verifying computer‑generated invoices.
Prepares shipping and tracing information for customers as required.
Maintains damage records and back‑order logs.
Communicates customer feedback to management, including any signs of dissatisfaction.
Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customers regarding invoicing and credit changes.
Oversees all paperwork associated with orders and maintains the corresponding files.
Maintains current and accurate procedure manual detailing the processing requirements for each account.
Schedule: 1st shift
Qualifications
HS diploma or equivalent required.
Strong computer knowledge including MS Office applications.
Basic typing skills.
Familiarity with 10‑key.
Knowledge of shipping software systems including UPS and FedEx.
Excellent oral and written communication skills.
Excellent customer service skills.
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed.
Compensation and Benefits Base hourly rate: $18.00 per hour. The rate may vary based on qualifications, experience, education, and geographic location.
Employees are eligible for a robust benefit program that includes Medical, Dental, Vision, Prescription Drug Coverage, 401(k) Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave.
Equal Opportunity Employer / Protected Veterans / Individuals With Disabilities The contractor will not discharge or discriminate against employees or applicants based on paid or disclosed compensation information, except as permitted by law or in the course of a legitimate investigation (41 CFR 60‑1.35(c)).
LA County Applicants The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center PC‑78
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Responsibilities
Interacts with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
Processes and inputs all customer orders.
Produces stock reports to check for product availability.
Produces all related paperwork and necessary information required for customer work orders.
Coordinates special and last‑minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
Provides follow‑up with other departments to ensure service standards are being met.
Assures proper invoicing of accounts by verifying computer‑generated invoices.
Prepares shipping and tracing information for customers as required.
Maintains damage records and back‑order logs.
Communicates customer feedback to management, including any signs of dissatisfaction.
Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customers regarding invoicing and credit changes.
Oversees all paperwork associated with orders and maintains the corresponding files.
Maintains current and accurate procedure manual detailing the processing requirements for each account.
Schedule: 1st shift
Qualifications
HS diploma or equivalent required.
Strong computer knowledge including MS Office applications.
Basic typing skills.
Familiarity with 10‑key.
Knowledge of shipping software systems including UPS and FedEx.
Excellent oral and written communication skills.
Excellent customer service skills.
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours, including nights, weekends, and potentially holidays as needed.
Compensation and Benefits Base hourly rate: $18.00 per hour. The rate may vary based on qualifications, experience, education, and geographic location.
Employees are eligible for a robust benefit program that includes Medical, Dental, Vision, Prescription Drug Coverage, 401(k) Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave.
Equal Opportunity Employer / Protected Veterans / Individuals With Disabilities The contractor will not discharge or discriminate against employees or applicants based on paid or disclosed compensation information, except as permitted by law or in the course of a legitimate investigation (41 CFR 60‑1.35(c)).
LA County Applicants The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center PC‑78
#J-18808-Ljbffr