In-Office Customer Service Representative
First American, Salem, OR, United States
Overview
First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has valued its people and fostered an environment where all feel welcome, supported, and empowered to be innovative. Our inclusive culture has earned recognition as a Fortune 100 Best Companies to Work For list for eleven consecutive years. For more information, please visit www.careers.firstam.com. Customer Service Representative (Onsite - Salem, OR)
– We are looking for a customer-focused professional to join our Salem office, working onsite five days a week. You will serve as a key point of contact for customers, partners, and internal stakeholders, delivering timely and effective support across a variety of service channels. Responsibilities
Respond to customer inquiries via phone, email, and web-based platforms Provide accurate information, resolve issues, and ensure a high-quality customer experience Use internal systems to track requests, document interactions, and provide status updates Troubleshoot problems and guide customers toward effective solutions Collaborate with internal teams to ensure timely resolution of complex inquiries Qualifications
Strong communication skills and a customer-first mindset Ability to manage multiple requests in a fast-paced environment Comfort navigating computer systems and learning new tools Problem-solving skills with attention to detail What We Offer
First American is an equal opportunity employer. Based on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other benefits like an employee stock purchase plan.
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First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has valued its people and fostered an environment where all feel welcome, supported, and empowered to be innovative. Our inclusive culture has earned recognition as a Fortune 100 Best Companies to Work For list for eleven consecutive years. For more information, please visit www.careers.firstam.com. Customer Service Representative (Onsite - Salem, OR)
– We are looking for a customer-focused professional to join our Salem office, working onsite five days a week. You will serve as a key point of contact for customers, partners, and internal stakeholders, delivering timely and effective support across a variety of service channels. Responsibilities
Respond to customer inquiries via phone, email, and web-based platforms Provide accurate information, resolve issues, and ensure a high-quality customer experience Use internal systems to track requests, document interactions, and provide status updates Troubleshoot problems and guide customers toward effective solutions Collaborate with internal teams to ensure timely resolution of complex inquiries Qualifications
Strong communication skills and a customer-first mindset Ability to manage multiple requests in a fast-paced environment Comfort navigating computer systems and learning new tools Problem-solving skills with attention to detail What We Offer
First American is an equal opportunity employer. Based on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other benefits like an employee stock purchase plan.
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