Senior Catering and Events Manager
OKANA Resort & Indoor Waterpark, Oklahoma City, OK, United States
Senior Catering & Events Manager – OKANA Resort & Indoor Water Park
OKANA Resort & Indoor Water Park is looking for a Senior Catering & Events Manager.
About The Role The Senior Catering & Events Manager is a leadership position whose main role is to be a liaison between the Group’s main contact and the Sales Department. This individual’s primary goal is to ensure the success of the meeting and event specifications as contracted by the client. They will work closely with the client during the pre-planning phase of the program and be on site during the event to ensure successful execution and client satisfaction. This individual must have a creative flare to suggest program enhancements for a memorable attendee experience, striving to earn the loyalty of the client for future business. They must work closely with operational departments in advance and during the event to communicate all details and share expectations, ensuring a successful event & positive experience for all attendees. The post meeting follow-up is extremely important regarding billing and feedback.
Responsibilities
Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
Communicate accurately to operations the details needed to satisfy the contract and client needs.
Lead banquet event order meetings.
Prepare for and attend all applicable pre-cons and post-cons.
Arrange for VIP amenities to be delivered.
Check on functions regularly as they are being executed for groups.
Prepare and send advance brochures/menus to prospective customers.
Prepare and receive cash deposits, billing and payments.
Sell liquor in accordance with state liquor laws.
Work with Culinary team in menu planning to maximize revenue based on customer budget.
Work with group sales on menu planning in order to maximize food and beverage revenues from groups.
Execute guarantee and cut-off policies.
Create, review and revise rooming lists and VIP lists.
Prepare letters, proposals, BEO’s, thank‑you notes, etc.
Pre-check room setups, prior to arrival of the group.
Know meeting room set‑ups and capabilities.
Know sleeping room configurations and types.
Manage the event diary and adjust space in order to ensure maximum potential revenue.
Respond to requests by Meeting Planners immediately.
Maintain price integrity both in rooms and food and beverage.
Manage existing accounts and follow up with client re‑solicitation to capture future business.
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
Pyramid Global Lead Referral Program. Actively seek business opportunities for other company‑managed hotels.
Meet or exceed goals set by the DOS, DOC and/or DOCS.
Effectively supervise team to reach goals that have been set.
Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
Report all unsafe conditions immediately.
Qualifications
Bachelor’s degree and/or 5 years of hotel sales or event services experience.
Customer focused attitude.
Strong communication skills, both written and verbal.
Computer proficiency in Microsoft Office and resort POS & PMS systems.
Confident and professional appearance.
Adept problem‑solving skills and resourcefulness in dealing with challenging situations.
Ability to work well under pressure and as a team with co‑workers.
Sound time management skills; being able to work on multiple projects.
Benefits
Competitive wages
People‑first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
Equal Opportunity Employer Pyramid Global Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.
Compensation will be based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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About The Role The Senior Catering & Events Manager is a leadership position whose main role is to be a liaison between the Group’s main contact and the Sales Department. This individual’s primary goal is to ensure the success of the meeting and event specifications as contracted by the client. They will work closely with the client during the pre-planning phase of the program and be on site during the event to ensure successful execution and client satisfaction. This individual must have a creative flare to suggest program enhancements for a memorable attendee experience, striving to earn the loyalty of the client for future business. They must work closely with operational departments in advance and during the event to communicate all details and share expectations, ensuring a successful event & positive experience for all attendees. The post meeting follow-up is extremely important regarding billing and feedback.
Responsibilities
Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
Communicate accurately to operations the details needed to satisfy the contract and client needs.
Lead banquet event order meetings.
Prepare for and attend all applicable pre-cons and post-cons.
Arrange for VIP amenities to be delivered.
Check on functions regularly as they are being executed for groups.
Prepare and send advance brochures/menus to prospective customers.
Prepare and receive cash deposits, billing and payments.
Sell liquor in accordance with state liquor laws.
Work with Culinary team in menu planning to maximize revenue based on customer budget.
Work with group sales on menu planning in order to maximize food and beverage revenues from groups.
Execute guarantee and cut-off policies.
Create, review and revise rooming lists and VIP lists.
Prepare letters, proposals, BEO’s, thank‑you notes, etc.
Pre-check room setups, prior to arrival of the group.
Know meeting room set‑ups and capabilities.
Know sleeping room configurations and types.
Manage the event diary and adjust space in order to ensure maximum potential revenue.
Respond to requests by Meeting Planners immediately.
Maintain price integrity both in rooms and food and beverage.
Manage existing accounts and follow up with client re‑solicitation to capture future business.
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
Pyramid Global Lead Referral Program. Actively seek business opportunities for other company‑managed hotels.
Meet or exceed goals set by the DOS, DOC and/or DOCS.
Effectively supervise team to reach goals that have been set.
Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
Report all unsafe conditions immediately.
Qualifications
Bachelor’s degree and/or 5 years of hotel sales or event services experience.
Customer focused attitude.
Strong communication skills, both written and verbal.
Computer proficiency in Microsoft Office and resort POS & PMS systems.
Confident and professional appearance.
Adept problem‑solving skills and resourcefulness in dealing with challenging situations.
Ability to work well under pressure and as a team with co‑workers.
Sound time management skills; being able to work on multiple projects.
Benefits
Competitive wages
People‑first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
Equal Opportunity Employer Pyramid Global Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.
Compensation will be based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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