Community Associate
Regus, Henderson, NV, United States
11500 S Eastern Ave, NV, Henderson 89052, United States of America
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room, and you help her set up the projector and find a great cup of coffee. You connect incoming calls to customers, and ensure that all services are properly charged so invoices are accurate.
Throughout the day you handle mail, community member requests, printing, invoices, service tickets, and prep for networking events. You collaborate with the Community Manager to plan and design event materials, send e‑invitations, and promote the event to prospects.
At the end of the day you assist meeting groups, recommend nearby restaurants for breaks, keep the center tidy, and prepare to head home.
About You
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old.
What We Offer
Work life balance (no standard nights or weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401K program, with a company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $18.98
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room, and you help her set up the projector and find a great cup of coffee. You connect incoming calls to customers, and ensure that all services are properly charged so invoices are accurate.
Throughout the day you handle mail, community member requests, printing, invoices, service tickets, and prep for networking events. You collaborate with the Community Manager to plan and design event materials, send e‑invitations, and promote the event to prospects.
At the end of the day you assist meeting groups, recommend nearby restaurants for breaks, keep the center tidy, and prepare to head home.
About You
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old.
What We Offer
Work life balance (no standard nights or weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401K program, with a company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $18.98
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr