Customer Service Representative
Liberty Propane, Inc, Ottsville, PA, United States
Liberty Propane Ottsville
21 Brownstone Rd
Ottsville, PA 18942, USA
Every interaction a customer has with EDP shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments—calls, questions, fixes—into long‐term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.
What You’ll Do You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need—accurately and on time.
Handle inbound and outbound customer calls with clear, respectful, solution‑focused communication
Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past‑due balances
Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
Depending on location, assist with accounts payable processing and other office operations
What success looks like after 90 days: You’re confidently handling customer calls end‑to‑end, proactively identifying issues before they escape, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.
What You’ll Actually Do in Your First 30 Days
Learn EDP’s customer systems, routing processes, and service workflows through hands‑on training
Begin handling inbound customer calls independently, with guidance on more complex issues
Partner with the General Manager to understand customer retention goals and current challenges
Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records
Must Have
High school diploma, GED, or equivalent experience
1–2 years of professional customer service experience
Comfort handling phone‑based conversations with customers about service, billing, and scheduling
Ability to track details accurately across multiple systems and documents Reliable attendance and the ability to follow established processes
Nice to Have
Experience in utilities, energy, logistics, or service‑based industries
Familiarity with billing systems, route management, or customer account maintenance
Experience supporting retention, collections, or outbound calling campaigns
Prior administrative or office operations experience
Exposure to accounts payable or basic finance processes
What We Offer In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well‑being:
Medical, dental, and vision insurance options
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with company match
Employee Assistance Program (EAP)
Voluntary life, AD&D, and short‑term disability coverage
Paid holidays and time off
$50,000 basic life/AD&D and long‑term disability at no cost
Our Culture We’re a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward—we work hard, help when things get busy, and value trust over hierarchy.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Every interaction a customer has with EDP shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments—calls, questions, fixes—into long‐term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.
What You’ll Do You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need—accurately and on time.
Handle inbound and outbound customer calls with clear, respectful, solution‑focused communication
Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past‑due balances
Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
Depending on location, assist with accounts payable processing and other office operations
What success looks like after 90 days: You’re confidently handling customer calls end‑to‑end, proactively identifying issues before they escape, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.
What You’ll Actually Do in Your First 30 Days
Learn EDP’s customer systems, routing processes, and service workflows through hands‑on training
Begin handling inbound customer calls independently, with guidance on more complex issues
Partner with the General Manager to understand customer retention goals and current challenges
Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records
Must Have
High school diploma, GED, or equivalent experience
1–2 years of professional customer service experience
Comfort handling phone‑based conversations with customers about service, billing, and scheduling
Ability to track details accurately across multiple systems and documents Reliable attendance and the ability to follow established processes
Nice to Have
Experience in utilities, energy, logistics, or service‑based industries
Familiarity with billing systems, route management, or customer account maintenance
Experience supporting retention, collections, or outbound calling campaigns
Prior administrative or office operations experience
Exposure to accounts payable or basic finance processes
What We Offer In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well‑being:
Medical, dental, and vision insurance options
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) with company match
Employee Assistance Program (EAP)
Voluntary life, AD&D, and short‑term disability coverage
Paid holidays and time off
$50,000 basic life/AD&D and long‑term disability at no cost
Our Culture We’re a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward—we work hard, help when things get busy, and value trust over hierarchy.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr