Employee Relations Specialist
PRI Global, Phila, PA, United States
Bachelor’s degree in Human Resources, Business Administration, or related field.
1–4 years of HR experience, including exposure to employee relations and compliance.
Lead and resolve Tier 1 employee relations matters, including coaching, documentation, and policy guidance.
Support Tier 2 investigations involving moderate complexity and assistance to senior employee relations specialist and HRBPs.
Partner with frontline managers to address performance, conduct, and workplace concerns.
Ensure accurate documentation and timely follow-up in ER case management systems.
Elevate high-risk or complex cases to senior ER specialists with appropriate context and documentation.
Contribute to ER data tracking, trend analysis, and reporting to inform proactive interventions.
Key Experiences Required
1. Employee Relations Foundations
Experience handling employee complaints, performance issues, and basic policy violations. Familiarity with employment law fundamentals (e.g., EEO, FMLA, ADA). Ability to conduct initial investigations and support documentation. Skilled in coaching managers on routine ER matters. 2. Business Partnership & Support
Experience partnering with frontline leaders and HRBPs to resolve employee issues. Ability to build trust and credibility with stakeholders through responsive support. Exposure to retail, commercial, or operations environments preferred. Comfortable navigating organizational processes and change. 3. Case Management & Documentation
Proficiency in ER case tracking systems (e.g., ServiceNow, HR Acuity, EQS). Strong attention to detail in documenting case notes, outcomes, and follow-ups. Ability to manage multiple cases simultaneously and meet deadlines. Experience generating basic reports or summaries for ER trends. Strong verbal and written communication skills for coaching and documentation. Collaborative mindset with ability to work across HR functions. Experience supporting training or onboarding of managers on ER practices. Ability to escalate issues appropriately while maintaining confidentiality. Preferred
Professional HR certification (e.g., PHR, SHRM-CP). Experience in a multi-site or operational environment (e.g., retail, logistics, manufacturing).
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1. Employee Relations Foundations
Experience handling employee complaints, performance issues, and basic policy violations. Familiarity with employment law fundamentals (e.g., EEO, FMLA, ADA). Ability to conduct initial investigations and support documentation. Skilled in coaching managers on routine ER matters. 2. Business Partnership & Support
Experience partnering with frontline leaders and HRBPs to resolve employee issues. Ability to build trust and credibility with stakeholders through responsive support. Exposure to retail, commercial, or operations environments preferred. Comfortable navigating organizational processes and change. 3. Case Management & Documentation
Proficiency in ER case tracking systems (e.g., ServiceNow, HR Acuity, EQS). Strong attention to detail in documenting case notes, outcomes, and follow-ups. Ability to manage multiple cases simultaneously and meet deadlines. Experience generating basic reports or summaries for ER trends. Strong verbal and written communication skills for coaching and documentation. Collaborative mindset with ability to work across HR functions. Experience supporting training or onboarding of managers on ER practices. Ability to escalate issues appropriately while maintaining confidentiality. Preferred
Professional HR certification (e.g., PHR, SHRM-CP). Experience in a multi-site or operational environment (e.g., retail, logistics, manufacturing).
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