Customer Service Associate Bilingual
Intermountain Health, Charleston, WV, United States
Job Description
A Customer Service Associate I — Bilingual is responsible for handling inbound and outbound calls to assist Spanish-speaking and other patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.
Essential Functions
Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries.
Utilizes various computer systems to resolve patient billing questions and document interactions.
Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Skills
Spanish language fluency
Communication
Customer Service
Adaptability
Organizational skills
Microsoft Office
Negotiation
Problem solving
Conflict resolution
Healthcare Billing
Qualifications Required:
Demonstrated experience in customer service, collections or a call center environment.
Bilingual certification through Alta Language Testing.
Demonstrates basic computer skills
Demonstrates knowledge of excellent customer service behaviors.
Preferred:
Two (2) Years of experience in customer service, collections or call center environment
Demonstrates knowledge of healthcare billing compliance regulations.
Demonstrates basic knowledge of general medical billing, insurance and billing processes.
Physical Requirements
Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy; this includes frequent computer use for typing, accessing needed information, etc.
May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Location Peaks Regional Office
Work City Broomfield
Work State Colorado
Scheduled Weekly Hours 40
Compensation The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.29 – $24.99
Benefits and Corporate Information Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
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Essential Functions
Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries.
Utilizes various computer systems to resolve patient billing questions and document interactions.
Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Skills
Spanish language fluency
Communication
Customer Service
Adaptability
Organizational skills
Microsoft Office
Negotiation
Problem solving
Conflict resolution
Healthcare Billing
Qualifications Required:
Demonstrated experience in customer service, collections or a call center environment.
Bilingual certification through Alta Language Testing.
Demonstrates basic computer skills
Demonstrates knowledge of excellent customer service behaviors.
Preferred:
Two (2) Years of experience in customer service, collections or call center environment
Demonstrates knowledge of healthcare billing compliance regulations.
Demonstrates basic knowledge of general medical billing, insurance and billing processes.
Physical Requirements
Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy; this includes frequent computer use for typing, accessing needed information, etc.
May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.
For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Location Peaks Regional Office
Work City Broomfield
Work State Colorado
Scheduled Weekly Hours 40
Compensation The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.29 – $24.99
Benefits and Corporate Information Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
#J-18808-Ljbffr